-23
NPS
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LifeBridge Health
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About LifeBridge Health's Brand
Brand at a Glance
86%
Customer Loyalty
3.1/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
LifeBridge Health CMO
LifeBridge Health NPS
LifeBridge Health's Net Promoter Score (NPS) is a -23 with 31% Promoters, 15% Passives, and 54% Detractors. Net Promoter Score tracks whether LifeBridge Health's customers would recommend using the product based on a scale of -100 to 100.
LifeBridge Health Overall NPS
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
LifeBridge Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
May 2023 -33 | May 2023 | -33 |
Jun 2023 -25 | Jun 2023 | -25 |
Sep 2023 -40 | Sep 2023 | -40 |
Oct 2023 -34 | Oct 2023 | -34 |
Dec 2023 -25 | Dec 2023 | -25 |
May 2024 -11 | May 2024 | -11 |
Sep 2024 -20 | Sep 2024 | -20 |
Oct 2024 -27 | Oct 2024 | -27 |
May 2025 -17 | May 2025 | -17 |
Jun 2025 -24 | Jun 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifeBridge Health NPS by Gender
Male customers rated LifeBridge Health's NPS 47 points higher than Female customers.
Male
-20
LifeBridge Health's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
-67
LifeBridge Health's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
LifeBridge Health NPS by Ethnicity
LifeBridge Health's NPS was rated -20 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -20 | Other | -20 |
LifeBridge Health NPS by Usage
LifeBridge Health's NPS was rated the highest by customers who have used LifeBridge Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
LifeBridge Health Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of LifeBridge Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LifeBridge Health Customer Loyalty Score by Gender
Female customers rated LifeBridge Health's Customer Loyalty score 18% higher than Male customers.
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Male
82%
Yes
Female
100%
Yes
LifeBridge Health Customer Loyalty Score by Ethnicity
LifeBridge Health's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LifeBridge Health.
100
out of 100
Other
LifeBridge Health Customer Loyalty Score by Usage
LifeBridge Health's Customer Loyalty score was rated 100% by customers who have used LifeBridge Health's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LifeBridge Health Product Quality
3.1/5
LifeBridge Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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LifeBridge Health Product Information
LifeBridge Health’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into LifeBridge Health Product Quality
LifeBridge Health's Product Quality score was rated highest by customers who have used LifeBridge Health's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked LifeBridge Health Product Quality the Highest
Ranked LifeBridge Health Product Quality the Lowest
LifeBridge Health Product Quality Score by Gender
Male customers rated LifeBridge Health's Product Quality score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LifeBridge Health.
Male
2.9/5
Female
2/5
LifeBridge Health Product Quality Score by Ethnicity
LifeBridge Health's Product Quality score was rated 2.9 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LifeBridge Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.9 | Other | 2.9 |
LifeBridge Health Product Quality Score by Usage
LifeBridge Health's Product Quality score was rated the highest by customers who have used LifeBridge Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LifeBridge Health Pricing
LifeBridge Health ROI & Value For Money
2.6/5
LifeBridge Health has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into LifeBridge Health ROI
LifeBridge Health's ROI score was rated highest by customers who have used LifeBridge Health's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked LifeBridge Health ROI the Highest
Ranked LifeBridge Health ROI the Lowest
LifeBridge Health ROI Score by Gender
Male customers rated LifeBridge Health's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LifeBridge Health.
Male
2.6/5
Female
1.6/5
LifeBridge Health ROI Score by Ethnicity
LifeBridge Health's ROI score was rated 2.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LifeBridge Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.6 | Other | 2.6 |
LifeBridge Health ROI Score by Usage
LifeBridge Health's ROI score was rated the highest by customers who have used LifeBridge Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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LifeBridge Health Customer Satisfaction (CSAT)
LifeBridge Health Customer Satisfaction (CSAT) Score
60 / 100
LifeBridge Health has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LifeBridge Health Customer Satisfaction
LifeBridge Health's Customer Satisfaction score was rated highest by customers who have used LifeBridge Health's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked LifeBridge Health Customer Satisfaction the Highest
Ranked LifeBridge Health Customer Satisfaction the Lowest
LifeBridge Health Customer Satisfaction Score by Gender
Male customers rated LifeBridge Health's Customer Satisfaction score 27 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LifeBridge Health.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
LifeBridge Health Customer Satisfaction Score by Ethnicity
CSAT according to Other
LifeBridge Health's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LifeBridge Health.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
LifeBridge Health Customer Satisfaction Score by Usage
LifeBridge Health's Customer Satisfaction score was rated the highest by customers who have used LifeBridge Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LifeBridge Health Customer Service
2.6/5
LifeBridge Health has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About LifeBridge Health's Customer Service
Website
http://www.lifebridgehealth.org
Quick Insights into LifeBridge Health Customer Service
LifeBridge Health's Customer Service score was rated highest by customers who have used LifeBridge Health's products/services for Less than 1 Year, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked LifeBridge Health's Customer Service score.
Ranked LifeBridge Health Customer Service the Highest
Ranked LifeBridge Health Customer Service the Lowest
LifeBridge Health Customer Service Score by Gender
Male customers rated LifeBridge Health's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LifeBridge Health.
Male
2.5/5
Female
1.6/5
LifeBridge Health Customer Service Score by Ethnicity
LifeBridge Health's Customer Service score was rated 2.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LifeBridge Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.5 | Other | 2.5 |
LifeBridge Health Customer Service Score by Usage
LifeBridge Health's Customer Service score was rated the highest by customers who have used LifeBridge Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LifeBridge Health as an Employer
2.5/5
LifeBridge Health has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
LifeBridge Health scored a -23 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of LifeBridge Health would recommend the brand to a friend. ENPS measures how likely LifeBridge Health employees would recommend working at LifeBridge Health to a friend.
Net Promoter Score
-23
NPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 28% | Promoters |
|---|---|
| 18% | Passive |
| 54% | Detractors |
