-20
NPS
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LifeCare
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About LifeCare's Brand
LifeCare offers a full suite of work life products and services to support employees in the workplace.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
LifeCare NPS
LifeCare's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether LifeCare's customers would recommend using the product based on a scale of -100 to 100.
LifeCare Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
LifeCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
Dec 2024 -20 | Dec 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifeCare Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of LifeCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LifeCare Product Quality
3.5/5
LifeCare has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LifeCare's overall Product Quality score rated by its users and customers.
LifeCare Product Information
LifeCare’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.lifecare.com
- Company Size
- 201-500 Employees
Industry
Business Services
LifeCare Pricing
LifeCare ROI & Value For Money
3.4/5
LifeCare has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock LifeCare's overall ROI score rated by its users and customers.
LifeCare Customer Satisfaction (CSAT)
LifeCare Customer Satisfaction (CSAT) Score
67 / 100
LifeCare has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LifeCare Customer Service
3.4/5
LifeCare has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About LifeCare's Customer Service
Address
Shelton, CT 06484
Website
http://www.lifecare.com
Phone Number
2032262680
LifeCare as an Employer
2.4/5
LifeCare has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
LifeCare scored a -20 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of LifeCare would recommend the brand to a friend. ENPS measures how likely LifeCare employees would recommend working at LifeCare to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
