100
NPS
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Brand Page
lifeIMAGE
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About lifeIMAGE's Brand
lifeIMAGE is the nation's most active network for medical image exchange.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
lifeIMAGE NPS
lifeIMAGE's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether lifeIMAGE's customers would recommend using the product based on a scale of -100 to 100.
lifeIMAGE Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
lifeIMAGE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
lifeIMAGE Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of lifeIMAGE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
lifeIMAGE Product Quality
4/5
lifeIMAGE has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock lifeIMAGE's overall Product Quality score rated by its users and customers.
lifeIMAGE Product Information
lifeIMAGE’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.lifeimage.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
lifeIMAGE Pricing
lifeIMAGE ROI & Value For Money
5/5
lifeIMAGE has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock lifeIMAGE's overall ROI score rated by its users and customers.
lifeIMAGE Customer Satisfaction (CSAT)
lifeIMAGE Customer Satisfaction (CSAT) Score
100 / 100
lifeIMAGE has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
lifeIMAGE Customer Service
5/5
lifeIMAGE has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock lifeIMAGE's overall Customer Service score rated by its users and customers.
About lifeIMAGE's Customer Service
Address
One Gateway Center, Suite 507, Newton, MA
Website
http://www.lifeimage.com
Phone Number
617-244-8411
lifeIMAGE as an Employer
2.2/5
lifeIMAGE has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
lifeIMAGE scored a 100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of lifeIMAGE would recommend the brand to a friend. ENPS measures how likely lifeIMAGE employees would recommend working at lifeIMAGE to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
