37
NPS
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LifePoint Hospitals
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About LifePoint Hospitals' Brand
LifePoint Hospitals(R) is a leading hospital company focused on providing quality healthcare services close to home.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
LifePoint Hospitals NPS
LifePoint Hospitals's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether LifePoint Hospitals's customers would recommend using the product based on a scale of -100 to 100.
LifePoint Hospitals Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
LifePoint Hospitals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Mar 2024 60 | Mar 2024 | 60 |
Apr 2024 49 | Apr 2024 | 49 |
Jun 2024 29 | Jun 2024 | 29 |
Oct 2024 37 | Oct 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifePoint Hospitals NPS by Gender
LifePoint Hospitals's NPS was rated 34 by Female customers on Comparably.
Female
34
LifePoint Hospitals's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
LifePoint Hospitals's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
LifePoint Hospitals NPS by Ethnicity
LifePoint Hospitals's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
LifePoint Hospitals Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of LifePoint Hospitals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LifePoint Hospitals Customer Loyalty Score by Gender
LifePoint Hospitals's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LifePoint Hospitals.
Female
100%
Yes
Male
N/A
Yes
LifePoint Hospitals Customer Loyalty Score by Ethnicity
LifePoint Hospitals's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LifePoint Hospitals.
100
out of 100
Caucasian
LifePoint Hospitals Product Quality
3.4/5
LifePoint Hospitals has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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LifePoint Hospitals Product Information
LifePoint Hospitals’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into LifePoint Hospitals Product Quality
LifePoint Hospitals's Product Quality score was rated highest by Caucasian customers.
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Ranked LifePoint Hospitals Product Quality the Highest
LifePoint Hospitals Product Quality Score by Gender
LifePoint Hospitals's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LifePoint Hospitals.
Female
3.8/5
Male
N/A
LifePoint Hospitals Product Quality Score by Ethnicity
LifePoint Hospitals's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LifePoint Hospitals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
LifePoint Hospitals Pricing
LifePoint Hospitals ROI & Value For Money
3.7/5
LifePoint Hospitals has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into LifePoint Hospitals ROI
LifePoint Hospitals's ROI score was rated highest by Caucasian customers.
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Ranked LifePoint Hospitals ROI the Highest
LifePoint Hospitals ROI Score by Gender
LifePoint Hospitals's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LifePoint Hospitals.
Female
3.6/5
Male
N/A
LifePoint Hospitals ROI Score by Ethnicity
LifePoint Hospitals's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LifePoint Hospitals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
LifePoint Hospitals Customer Satisfaction (CSAT)
LifePoint Hospitals Customer Satisfaction (CSAT) Score
72 / 100
LifePoint Hospitals has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LifePoint Hospitals Customer Satisfaction
LifePoint Hospitals's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked LifePoint Hospitals Customer Satisfaction the Highest
LifePoint Hospitals Customer Satisfaction Score by Gender
LifePoint Hospitals's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LifePoint Hospitals.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
LifePoint Hospitals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LifePoint Hospitals' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LifePoint Hospitals.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
LifePoint Hospitals Customer Service
3.6/5
LifePoint Hospitals has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About LifePoint Hospitals's Customer Service
Address
Brentwood, TN
Website
http://www.lifepointhospitals.com/
Phone Number
6159208945
Quick Insights into LifePoint Hospitals Customer Service
LifePoint Hospitals's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked LifePoint Hospitals' Customer Service score.
Ranked LifePoint Hospitals Customer Service the Highest
LifePoint Hospitals Customer Service Score by Gender
LifePoint Hospitals's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LifePoint Hospitals.
Female
3.5/5
Male
N/A
LifePoint Hospitals Customer Service Score by Ethnicity
LifePoint Hospitals's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LifePoint Hospitals.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
LifePoint Hospitals as an Employer
Consumer vs. Employees
LifePoint Hospitals scored a 37 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of LifePoint Hospitals would recommend the brand to a friend. ENPS measures how likely LifePoint Hospitals employees would recommend working at LifePoint Hospitals to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 12% | Promoters |
|---|---|
| 16% | Passive |
| 72% | Detractors |
