-83
NPS
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LifeSafer Interlock Holdings
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About LifeSafer Interlock Holdings' Brand
LifeSafer Interlock was an originator of the ignition interlock industry in 1991, and has contributed significantly to the advancement of
Brand at a Glance
42%
Customer Loyalty
1.9/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
LifeSafer Interlock Holdings NPS
LifeSafer Interlock Holdings's Net Promoter Score (NPS) is a -83 with 0% Promoters, 17% Passives, and 83% Detractors. Net Promoter Score tracks whether LifeSafer Interlock Holdings's customers would recommend using the product based on a scale of -100 to 100.
LifeSafer Interlock Holdings Overall NPS
| 0% | Promoters |
|---|---|
| 17% | Passives |
| 83% | Detractors |
LifeSafer Interlock Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Jun 2023 -50 | Jun 2023 | -50 |
Nov 2023 -66 | Nov 2023 | -66 |
Jan 2024 -75 | Jan 2024 | -75 |
Mar 2024 -80 | Mar 2024 | -80 |
Jul 2025 -83 | Jul 2025 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifeSafer Interlock Holdings NPS by Gender
LifeSafer Interlock Holdings's NPS was rated -75 by Male customers on Comparably.
Male
-75
LifeSafer Interlock Holdings's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
N/A
LifeSafer Interlock Holdings's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LifeSafer Interlock Holdings NPS by Ethnicity
LifeSafer Interlock Holdings's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
LifeSafer Interlock Holdings Customer Reviews
Out of the 2 LifeSafer Interlock Holdings customer reviews 0 were positive and 2 were constructive. LifeSafer Interlock Holdings customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
LifeSafer Interlock Holdings Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of LifeSafer Interlock Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LifeSafer Interlock Holdings Customer Loyalty Score by Gender
LifeSafer Interlock Holdings's Customer Loyalty score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LifeSafer Interlock Holdings.
Male
33%
Yes
Female
N/A
Yes
LifeSafer Interlock Holdings Customer Loyalty Score by Ethnicity
LifeSafer Interlock Holdings's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LifeSafer Interlock Holdings.
10
out of 100
Caucasian
LifeSafer Interlock Holdings Product Quality
1.9/5
LifeSafer Interlock Holdings has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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LifeSafer Interlock Holdings Product Information
LifeSafer Interlock Holdings’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.lifesafer.com
- Company Size
- 1,001-5,000 Employees
Industry
Hardware and Devices
SaaS
Quick Insights into LifeSafer Interlock Holdings Product Quality
LifeSafer Interlock Holdings's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked LifeSafer Interlock Holdings' Product Quality.
Ranked LifeSafer Interlock Holdings Product Quality the Highest
LifeSafer Interlock Holdings Product Quality Score by Gender
LifeSafer Interlock Holdings's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LifeSafer Interlock Holdings.
Male
1.5/5
Female
N/A
LifeSafer Interlock Holdings Product Quality Score by Ethnicity
LifeSafer Interlock Holdings's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LifeSafer Interlock Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LifeSafer Interlock Holdings Pricing
LifeSafer Interlock Holdings ROI & Value For Money
2.4/5
LifeSafer Interlock Holdings has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into LifeSafer Interlock Holdings ROI
LifeSafer Interlock Holdings's ROI score was rated highest by Caucasian customers.
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Ranked LifeSafer Interlock Holdings ROI the Highest
LifeSafer Interlock Holdings ROI Score by Gender
LifeSafer Interlock Holdings's ROI score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LifeSafer Interlock Holdings.
Male
2.2/5
Female
N/A
LifeSafer Interlock Holdings ROI Score by Ethnicity
LifeSafer Interlock Holdings's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LifeSafer Interlock Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
LifeSafer Interlock Holdings Customer Satisfaction (CSAT)
LifeSafer Interlock Holdings Customer Satisfaction (CSAT) Score
17 / 100
LifeSafer Interlock Holdings has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LifeSafer Interlock Holdings Customer Satisfaction
LifeSafer Interlock Holdings's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked LifeSafer Interlock Holdings Customer Satisfaction the Highest
LifeSafer Interlock Holdings Customer Satisfaction Score by Gender
LifeSafer Interlock Holdings's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LifeSafer Interlock Holdings.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 25% |
LifeSafer Interlock Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LifeSafer Interlock Holdings' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LifeSafer Interlock Holdings.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
LifeSafer Interlock Holdings Customer Service
2.5/5
LifeSafer Interlock Holdings has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About LifeSafer Interlock Holdings's Customer Service
Address
1908 Hudson Avenue, Cincinnati, OH
Website
http://www.lifesafer.com
Phone Number
513-651-9560
Quick Insights into LifeSafer Interlock Holdings Customer Service
LifeSafer Interlock Holdings's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked LifeSafer Interlock Holdings' Customer Service score.
Ranked LifeSafer Interlock Holdings Customer Service the Highest
LifeSafer Interlock Holdings Customer Service Score by Gender
LifeSafer Interlock Holdings's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LifeSafer Interlock Holdings.
Male
2.5/5
Female
N/A
LifeSafer Interlock Holdings Customer Service Score by Ethnicity
LifeSafer Interlock Holdings's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LifeSafer Interlock Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
LifeSafer Interlock Holdings as an Employer
Consumer vs. Employees
LifeSafer Interlock Holdings scored a -83 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of LifeSafer Interlock Holdings would recommend the brand to a friend. ENPS measures how likely LifeSafer Interlock Holdings employees would recommend working at LifeSafer Interlock Holdings to a friend.
Net Promoter Score
-83
NPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
