-40
NPS
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Lifespan
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About Lifespan's Brand
Information and products related to life-extension technologies.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Lifespan NPS
Lifespan's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Lifespan's customers would recommend using the product based on a scale of -100 to 100.
Lifespan Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Lifespan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Oct 2023 -50 | Oct 2023 | -50 |
Jan 2024 -40 | Jan 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lifespan Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lifespan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lifespan Product Quality
3.8/5
Lifespan has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifespan's overall Product Quality score rated by its users and customers.
Lifespan Product Information
Lifespan’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.lifespan.care
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Lifespan Pricing
Lifespan ROI & Value For Money
4/5
Lifespan has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifespan's overall ROI score rated by its users and customers.
Lifespan Customer Satisfaction (CSAT)
Lifespan Customer Satisfaction (CSAT) Score
67 / 100
Lifespan has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lifespan Customer Service
4/5
Lifespan has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifespan's overall Customer Service score rated by its users and customers.
About Lifespan's Customer Service
Website
http://www.lifespan.care
Lifespan as an Employer
2.7/5
Lifespan has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Lifespan scored a -40 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of Lifespan would recommend the brand to a friend. ENPS measures how likely Lifespan employees would recommend working at Lifespan to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-65
eNPS Score
| 14% | Promoters |
|---|---|
| 7% | Passive |
| 79% | Detractors |
