-83
NPS
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LifeStorage
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About LifeStorage's Brand
Founded in 2011, LifeStorage, LP ("LifeStorage") is an owner, acquirer and operator of premier self-storage facilities.
Brand at a Glance
77%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
LifeStorage NPS
LifeStorage's Net Promoter Score (NPS) is a -83 with 7% Promoters, 3% Passives, and 90% Detractors. Net Promoter Score tracks whether LifeStorage's customers would recommend using the product based on a scale of -100 to 100.
LifeStorage Overall NPS
| 7% | Promoters |
|---|---|
| 3% | Passives |
| 90% | Detractors |
LifeStorage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -80 | Jan 2024 | -80 |
Feb 2024 -82 | Feb 2024 | -82 |
Mar 2024 -78 | Mar 2024 | -78 |
Apr 2024 -81 | Apr 2024 | -81 |
May 2024 -81 | May 2024 | -81 |
Jun 2024 -81 | Jun 2024 | -81 |
Jul 2024 -81 | Jul 2024 | -81 |
Aug 2024 -81 | Aug 2024 | -81 |
Sep 2024 -83 | Sep 2024 | -83 |
Oct 2024 -83 | Oct 2024 | -83 |
Nov 2024 -83 | Nov 2024 | -83 |
Mar 2025 -83 | Mar 2025 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifeStorage NPS by Gender
Female customers rated LifeStorage's NPS 27 points higher than Male customers.
Male
-100
LifeStorage's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-73
LifeStorage's NPS was rated -73 by Female customers on Comparably.
10%
Promoters
7%
Passives
83%
Detractors
LifeStorage NPS by Ethnicity
LifeStorage's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -96 | Caucasian | -96 |
African American/Black -37 | African American/Black | -37 |
Other -100 | Other | -100 |
LifeStorage NPS by Age
LifeStorage's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
LifeStorage NPS by Usage
LifeStorage's NPS was rated the highest by customers who have used LifeStorage's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -78 | Less than 1 Year | -78 |
1 to 2 Years -82 | 1 to 2 Years | -82 |
2 to 5 Years -90 | 2 to 5 Years | -90 |
LifeStorage Customer Reviews
Out of the 12 LifeStorage customer reviews 2 were positive and 10 were constructive. LifeStorage customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LifeStorage Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of LifeStorage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LifeStorage Customer Loyalty Score by Gender
Female customers rated LifeStorage's Customer Loyalty score 21% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LifeStorage.
Male
64%
Yes
Female
85%
Yes
LifeStorage Customer Loyalty Score by Ethnicity
LifeStorage's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LifeStorage.
83
out of 100
Caucasian
92
out of 100
African American/Black
46
out of 100
Other
LifeStorage Customer Loyalty Score by Age
LifeStorage's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LifeStorage.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 74% | 31-35 | 74% |
36-40 100% | 36-40 | 100% |
41-45 78% | 41-45 | 78% |
46-50 64% | 46-50 | 64% |
56-60 70% | 56-60 | 70% |
61-65 80% | 61-65 | 80% |
LifeStorage Customer Loyalty Score by Usage
LifeStorage's Customer Loyalty score was rated the highest by customers who have used LifeStorage's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LifeStorage Product Quality
1.5/5
LifeStorage has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LifeStorage's overall Product Quality score rated by its users and customers.
LifeStorage Product Information
LifeStorage’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.lifestorage.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Energy
Hardware and Devices
Real Estate
Small Business Services
Quick Insights into LifeStorage Product Quality
LifeStorage's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked LifeStorage Product Quality the Highest
Ranked LifeStorage Product Quality the Lowest
LifeStorage Product Quality Score by Gender
Female customers rated LifeStorage's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LifeStorage.
Male
1.5/5
Female
1.6/5
LifeStorage Product Quality Score by Ethnicity
LifeStorage's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LifeStorage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
LifeStorage Product Quality Score by Age
LifeStorage's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LifeStorage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.6 | 61-65 | 1.6 |
LifeStorage Product Quality Score by Usage
LifeStorage's Product Quality score was rated 1.5 stars by customers who have used LifeStorage's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LifeStorage Pricing
LifeStorage ROI & Value For Money
1.5/5
LifeStorage has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into LifeStorage ROI
LifeStorage's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked LifeStorage ROI the Highest
Ranked LifeStorage ROI the Lowest
LifeStorage ROI Score by Gender
LifeStorage's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LifeStorage.
Male
1.5/5
Female
1.5/5
LifeStorage ROI Score by Ethnicity
LifeStorage's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LifeStorage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
LifeStorage ROI Score by Age
LifeStorage's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LifeStorage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
LifeStorage ROI Score by Usage
LifeStorage's ROI score was rated 1.5 stars by customers who have used LifeStorage's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LifeStorage Customer Satisfaction (CSAT)
LifeStorage Customer Satisfaction (CSAT) Score
9 / 100
LifeStorage has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
5%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LifeStorage Customer Satisfaction
LifeStorage's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked LifeStorage's Customer Satisfaction.
Ranked LifeStorage Customer Satisfaction the Highest
Ranked LifeStorage Customer Satisfaction the Lowest
LifeStorage Customer Satisfaction Score by Gender
Female customers rated LifeStorage's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LifeStorage.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 5% | |
Very Dissatisfied | 85% |
18 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 68% |
LifeStorage Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LifeStorage's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LifeStorage.
4 / 100
Very Satisfied
0%
Satisfied
4%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
12%
Very Dissatisfied
69%
CSAT according to African American/Black
LifeStorage's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LifeStorage.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Other
LifeStorage's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LifeStorage.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
LifeStorage Customer Satisfaction Score by Age
LifeStorage's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LifeStorage.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 24% |
LifeStorage Customer Satisfaction Score by Usage
LifeStorage's Customer Satisfaction score was rated the highest by customers who have used LifeStorage's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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LifeStorage Customer Service
1.5/5
LifeStorage has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About LifeStorage's Customer Service
Address
Roseville, CA
Website
http://www.lifestorage.com/
Phone Number
(916) 481-2600
Quick Insights into LifeStorage Customer Service
LifeStorage's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked LifeStorage's Customer Service score.
Ranked LifeStorage Customer Service the Highest
Ranked LifeStorage Customer Service the Lowest
LifeStorage Customer Service Score by Gender
LifeStorage's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LifeStorage.
Male
1.5/5
Female
1.5/5
LifeStorage Customer Service Score by Ethnicity
LifeStorage's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LifeStorage.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
LifeStorage Customer Service Score by Age
LifeStorage's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LifeStorage.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
LifeStorage Customer Service Score by Usage
LifeStorage's Customer Service score was rated 1.5 stars by customers who have used LifeStorage's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LifeStorage as an Employer
2.5/5
LifeStorage has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
LifeStorage scored a -83 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of LifeStorage would recommend the brand to a friend. ENPS measures how likely LifeStorage employees would recommend working at LifeStorage to a friend.
Net Promoter Score
-83
NPS Score
| 7% | Promoters |
|---|---|
| 3% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 22% | Promoters |
|---|---|
| 3% | Passive |
| 75% | Detractors |
