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NPS
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Lifetime Brands
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About Lifetime Brands' Brand
Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home.
Brand at a Glance
64%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Lifetime Brands CMO
Lifetime Brands NPS
Lifetime Brands's Net Promoter Score (NPS) is a 0 with 36% Promoters, 28% Passives, and 36% Detractors. Net Promoter Score tracks whether Lifetime Brands's customers would recommend using the product based on a scale of -100 to 100.
Lifetime Brands Overall NPS
| 36% | Promoters |
|---|---|
| 28% | Passives |
| 36% | Detractors |
Lifetime Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
Dec 2022 66 | Dec 2022 | 66 |
Mar 2023 75 | Mar 2023 | 75 |
Jul 2023 40 | Jul 2023 | 40 |
Feb 2024 34 | Feb 2024 | 34 |
Mar 2024 27 | Mar 2024 | 27 |
Oct 2024 12 | Oct 2024 | 12 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 10 | Feb 2025 | 10 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lifetime Brands NPS by Gender
Lifetime Brands's NPS was rated -51 by Male customers on Comparably.
Male
-51
Lifetime Brands's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
N/A
Lifetime Brands's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lifetime Brands NPS by Ethnicity
Lifetime Brands's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Lifetime Brands Customer Reviews
Out of the 2 Lifetime Brands customer reviews 0 were positive and 2 were constructive. Lifetime Brands customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Lifetime Brands Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Lifetime Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lifetime Brands Customer Loyalty Score by Gender
Lifetime Brands's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lifetime Brands.
Male
55%
Yes
Female
N/A
Yes
Lifetime Brands Customer Loyalty Score by Ethnicity
Lifetime Brands's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lifetime Brands.
70
out of 100
Caucasian
Lifetime Brands Product Quality
3.2/5
Lifetime Brands has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifetime Brands' overall Product Quality score rated by its users and customers.
Lifetime Brands Product Information
Lifetime Brands’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Real Estate
Social
Quick Insights into Lifetime Brands Product Quality
Lifetime Brands's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Lifetime Brands' Product Quality.
Ranked Lifetime Brands Product Quality the Highest
Lifetime Brands Product Quality Score by Gender
Lifetime Brands's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lifetime Brands.
Male
2.7/5
Female
N/A
Lifetime Brands Product Quality Score by Ethnicity
Lifetime Brands's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lifetime Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Lifetime Brands Pricing
Lifetime Brands ROI & Value For Money
3.1/5
Lifetime Brands has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Lifetime Brands ROI
Lifetime Brands's ROI score was rated highest by Male customers.
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Ranked Lifetime Brands ROI the Highest
Lifetime Brands ROI Score by Gender
Lifetime Brands's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lifetime Brands.
Male
2.5/5
Female
N/A
Lifetime Brands ROI Score by Ethnicity
Lifetime Brands's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lifetime Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Lifetime Brands Customer Satisfaction (CSAT)
Lifetime Brands Customer Satisfaction (CSAT) Score
40 / 100
Lifetime Brands has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lifetime Brands Customer Satisfaction
Lifetime Brands's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Lifetime Brands' Customer Satisfaction.
Ranked Lifetime Brands Customer Satisfaction the Highest
Lifetime Brands Customer Satisfaction Score by Gender
Lifetime Brands's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lifetime Brands.
33 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Lifetime Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lifetime Brands' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lifetime Brands.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
Lifetime Brands Customer Service
3.1/5
Lifetime Brands has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Lifetime Brands's Customer Service
Address
1000 Stewart Avenue, Garden City, NY
Website
http://www.lifetimebrands.com
Phone Number
(151) 658-3600
Quick Insights into Lifetime Brands Customer Service
Lifetime Brands's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Lifetime Brands' Customer Service score.
Ranked Lifetime Brands Customer Service the Highest
Lifetime Brands Customer Service Score by Gender
Lifetime Brands's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lifetime Brands.
Male
2.5/5
Female
N/A
Lifetime Brands Customer Service Score by Ethnicity
Lifetime Brands's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lifetime Brands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Lifetime Brands as an Employer
2.5/5
Lifetime Brands has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Lifetime Brands scored a 0 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Lifetime Brands would recommend the brand to a friend. ENPS measures how likely Lifetime Brands employees would recommend working at Lifetime Brands to a friend.
Net Promoter Score
0
NPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 21% | Promoters |
|---|---|
| 29% | Passive |
| 50% | Detractors |
