-74
NPS
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Lifetouch
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About Lifetouch's Brand
Brand at a Glance
67%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Lifetouch NPS
Lifetouch's Net Promoter Score (NPS) is a -74 with 11% Promoters, 4% Passives, and 85% Detractors. Net Promoter Score tracks whether Lifetouch's customers would recommend using the product based on a scale of -100 to 100.
Lifetouch Overall NPS
| 11% | Promoters |
|---|---|
| 4% | Passives |
| 85% | Detractors |
Lifetouch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -77 | Nov 2023 | -77 |
Jan 2024 -79 | Jan 2024 | -79 |
Feb 2024 -73 | Feb 2024 | -73 |
Mar 2024 -71 | Mar 2024 | -71 |
Apr 2024 -71 | Apr 2024 | -71 |
May 2024 -72 | May 2024 | -72 |
Jun 2024 -74 | Jun 2024 | -74 |
Jul 2024 -74 | Jul 2024 | -74 |
Nov 2024 -74 | Nov 2024 | -74 |
Dec 2024 -74 | Dec 2024 | -74 |
Feb 2025 -74 | Feb 2025 | -74 |
Oct 2025 -74 | Oct 2025 | -74 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lifetouch NPS by Gender
Male customers rated Lifetouch's NPS 25 points higher than Female customers.
Male
-55
Lifetouch's NPS was rated -55 by Male customers on Comparably.
18%
Promoters
9%
Passives
73%
Detractors
Female
-80
Lifetouch's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Lifetouch NPS by Ethnicity
Lifetouch's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -74 | Caucasian | -74 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -58 | Other | -58 |
Lifetouch NPS by Age
Lifetouch's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Lifetouch NPS by Usage
Lifetouch's NPS was rated the highest by customers who have used Lifetouch's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
5 to 10 Years -82 | 5 to 10 Years | -82 |
Over 10 Years -92 | Over 10 Years | -92 |
Lifetouch Customer Reviews
Out of the 15 Lifetouch customer reviews 3 were positive and 12 were constructive. Lifetouch customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lifetouch Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Lifetouch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lifetouch Customer Loyalty Score by Gender
Female customers rated Lifetouch's Customer Loyalty score 7% higher than Male customers.
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Male
67%
Yes
Female
74%
Yes
Lifetouch Customer Loyalty Score by Ethnicity
Lifetouch's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lifetouch.
73
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
63
out of 100
Other
Lifetouch Customer Loyalty Score by Age
Lifetouch's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lifetouch.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
36-40 87% | 36-40 | 87% |
41-45 61% | 41-45 | 61% |
46-50 80% | 46-50 | 80% |
51-55 70% | 51-55 | 70% |
56-60 55% | 56-60 | 55% |
61-65 78% | 61-65 | 78% |
Lifetouch Customer Loyalty Score by Usage
Lifetouch's Customer Loyalty score was rated the highest by customers who have used Lifetouch's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lifetouch Customer Loyalty Score by Industry
Lifetouch's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lifetouch Product Quality
1.5/5
Lifetouch has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifetouch's overall Product Quality score rated by its users and customers.
Lifetouch Product Information
Lifetouch’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lifetouch's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Lifetouch the lowest at 1.5.
- Website
- http://lifetouch.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Media
Quick Insights into Lifetouch Product Quality
Lifetouch's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers who have used Lifetouch's products/services for Over 10 Years.
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Ranked Lifetouch Product Quality the Highest
Ranked Lifetouch Product Quality the Lowest
Lifetouch Product Quality Score by Gender
Male customers rated Lifetouch's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lifetouch.
Male
2.1/5
Female
1.5/5
Lifetouch Product Quality Score by Ethnicity
Lifetouch's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lifetouch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2 | Other | 2 |
Lifetouch Product Quality Score by Age
Lifetouch's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lifetouch.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.7 | 41-45 | 1.7 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.4 | 61-65 | 2.4 |
Lifetouch Product Quality Score by Usage
Lifetouch's Product Quality score was rated the highest by customers who have used Lifetouch's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Lifetouch Product Quality Score by Industry
Lifetouch's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Lifetouch Pricing
Lifetouch ROI & Value For Money
1.5/5
Lifetouch has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifetouch's overall ROI score rated by its users and customers.
Lifetouch Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Lifetouch.
Quick Insights into Lifetouch ROI
Lifetouch's ROI score was rated highest by customers who have used Lifetouch's products/services for Less than 1 Year, and rated lowest by customers who have used Lifetouch's products/services for Over 10 Years.
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Ranked Lifetouch ROI the Highest
Ranked Lifetouch ROI the Lowest
Lifetouch ROI Score by Gender
Male customers rated Lifetouch's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lifetouch.
Male
1.8/5
Female
1.5/5
Lifetouch ROI Score by Ethnicity
Lifetouch's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lifetouch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
Lifetouch ROI Score by Age
Lifetouch's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lifetouch.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
Lifetouch ROI Score by Usage
Lifetouch's ROI score was rated the highest by customers who have used Lifetouch's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Lifetouch ROI Score by Industry
Lifetouch's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Lifetouch Customer Satisfaction (CSAT)
Lifetouch Customer Satisfaction (CSAT) Score
16 / 100
Lifetouch has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
17%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lifetouch Customer Satisfaction
Lifetouch's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Lifetouch Customer Satisfaction the Highest
Ranked Lifetouch Customer Satisfaction the Lowest
Lifetouch Customer Satisfaction Score by Gender
Male customers rated Lifetouch's Customer Satisfaction score 28 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lifetouch.
43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
15 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 72% |
Lifetouch Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lifetouch's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
15%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
65%
CSAT according to African American/Black
Lifetouch's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lifetouch.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
CSAT according to Asian or Pacific Islander
Lifetouch's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lifetouch.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Lifetouch's Customer Satisfaction (CSAT) score was rated 36% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lifetouch.
36 / 100
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
55%
Lifetouch Customer Satisfaction Score by Age
Lifetouch's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lifetouch.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 29% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 67% |
Lifetouch Customer Satisfaction Score by Usage
Lifetouch's Customer Satisfaction score was rated the highest by customers who have used Lifetouch's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lifetouch Customer Satisfaction Score by Industry
Lifetouch's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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},
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"label": "Education",
"groupId": 515,
"score": 8,
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}Lifetouch Customer Service
1.5/5
Lifetouch has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lifetouch's overall Customer Service score rated by its users and customers.
About Lifetouch's Customer Service
Address
Eden Prairie, MN
Website
http://lifetouch.com
Phone Number
952-826-4000
Quick Insights into Lifetouch Customer Service
Lifetouch's Customer Service score was rated highest by customers who have used Lifetouch's products/services for Less than 1 Year, and rated lowest by customers who have used Lifetouch's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Lifetouch's Customer Service score.
Ranked Lifetouch Customer Service the Highest
Ranked Lifetouch Customer Service the Lowest
Lifetouch Customer Service Score by Gender
Male customers rated Lifetouch's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lifetouch.
Male
1.7/5
Female
1.5/5
Lifetouch Customer Service Score by Ethnicity
Lifetouch's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lifetouch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
Lifetouch Customer Service Score by Age
Lifetouch's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lifetouch.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Lifetouch Customer Service Score by Usage
Lifetouch's Customer Service score was rated the highest by customers who have used Lifetouch's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Lifetouch Customer Service Score by Industry
Lifetouch's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Lifetouch as an Employer
2.5/5
Lifetouch has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Lifetouch scored a -74 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Lifetouch would recommend the brand to a friend. ENPS measures how likely Lifetouch employees would recommend working at Lifetouch to a friend.
Net Promoter Score
-74
NPS Score
| 11% | Promoters |
|---|---|
| 4% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 19% | Promoters |
|---|---|
| 16% | Passive |
| 65% | Detractors |
