36
NPS
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Lifeway Christian Resources
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About Lifeway Christian Resources' Brand
Lifeway Christian Resources exists to honor God and serve churches by designing trustworthy experiences that fuel ministry.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Lifeway Christian Resources NPS
Lifeway Christian Resources's Net Promoter Score (NPS) is a 36 with 58% Promoters, 20% Passives, and 22% Detractors. Net Promoter Score tracks whether Lifeway Christian Resources's customers would recommend using the product based on a scale of -100 to 100.
Lifeway Christian Resources Overall NPS
| 58% | Promoters |
|---|---|
| 20% | Passives |
| 22% | Detractors |
Lifeway Christian Resources NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 39 | Apr 2023 | 39 |
May 2023 45 | May 2023 | 45 |
Jun 2023 48 | Jun 2023 | 48 |
Aug 2023 45 | Aug 2023 | 45 |
Nov 2023 48 | Nov 2023 | 48 |
Feb 2024 47 | Feb 2024 | 47 |
Mar 2024 42 | Mar 2024 | 42 |
Apr 2024 41 | Apr 2024 | 41 |
Jul 2024 39 | Jul 2024 | 39 |
Sep 2024 40 | Sep 2024 | 40 |
Oct 2024 37 | Oct 2024 | 37 |
Jul 2025 36 | Jul 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lifeway Christian Resources NPS by Gender
Female customers rated Lifeway Christian Resources's NPS 74 points higher than Male customers.
Male
-34
Lifeway Christian Resources's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
40
Lifeway Christian Resources's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Lifeway Christian Resources NPS by Ethnicity
Lifeway Christian Resources's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Lifeway Christian Resources NPS by Age
Lifeway Christian Resources's NPS was rated 0 points by customers ages 31-35 on Comparably.
Lifeway Christian Resources NPS by Usage
Lifeway Christian Resources's NPS was rated the highest by customers who have used Lifeway Christian Resources's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -17 | Over 10 Years | -17 |
Lifeway Christian Resources Customer Reviews
Out of the 2 Lifeway Christian Resources customer reviews 2 were positive and 0 were constructive. Lifeway Christian Resources customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lifeway Christian Resources Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Lifeway Christian Resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lifeway Christian Resources Customer Loyalty Score by Gender
Male customers rated Lifeway Christian Resources's Customer Loyalty score 6% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lifeway Christian Resources.
Male
70%
Yes
Female
64%
Yes
Lifeway Christian Resources Customer Loyalty Score by Ethnicity
Lifeway Christian Resources's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lifeway Christian Resources.
55
out of 100
Caucasian
Lifeway Christian Resources Customer Loyalty Score by Age
Lifeway Christian Resources's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lifeway Christian Resources.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Lifeway Christian Resources Customer Loyalty Score by Usage
Lifeway Christian Resources's Customer Loyalty score was rated the highest by customers who have used Lifeway Christian Resources's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lifeway Christian Resources Product Quality
3.5/5
Lifeway Christian Resources has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Lifeway Christian Resources Product Information
Lifeway Christian Resources’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.lifeway.com
- Company Size
- 1,001-5,000 Employees
Industry
Non-Profit
Quick Insights into Lifeway Christian Resources Product Quality
Lifeway Christian Resources's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Lifeway Christian Resources Product Quality the Highest
Ranked Lifeway Christian Resources Product Quality the Lowest
Lifeway Christian Resources Product Quality Score by Gender
Female customers rated Lifeway Christian Resources's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lifeway Christian Resources.
Male
2.6/5
Female
3.5/5
Lifeway Christian Resources Product Quality Score by Ethnicity
Lifeway Christian Resources's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lifeway Christian Resources.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Lifeway Christian Resources Product Quality Score by Age
Lifeway Christian Resources's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lifeway Christian Resources.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Lifeway Christian Resources Product Quality Score by Usage
Lifeway Christian Resources's Product Quality score was rated the highest by customers who have used Lifeway Christian Resources's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lifeway Christian Resources Pricing
Lifeway Christian Resources ROI & Value For Money
3.8/5
Lifeway Christian Resources has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Lifeway Christian Resources ROI
Lifeway Christian Resources's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Lifeway Christian Resources ROI the Highest
Ranked Lifeway Christian Resources ROI the Lowest
Lifeway Christian Resources ROI Score by Gender
Female customers rated Lifeway Christian Resources's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lifeway Christian Resources.
Male
3/5
Female
4/5
Lifeway Christian Resources ROI Score by Ethnicity
Lifeway Christian Resources's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lifeway Christian Resources.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Lifeway Christian Resources ROI Score by Age
Lifeway Christian Resources's ROI score was rated 3.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lifeway Christian Resources.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
Lifeway Christian Resources ROI Score by Usage
Lifeway Christian Resources's ROI score was rated 3.5 stars by customers who have used Lifeway Christian Resources's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Lifeway Christian Resources Customer Satisfaction (CSAT)
Lifeway Christian Resources Customer Satisfaction (CSAT) Score
83 / 100
Lifeway Christian Resources has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
35%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lifeway Christian Resources Customer Satisfaction
Lifeway Christian Resources's Customer Satisfaction score was rated highest by Female customers.
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Ranked Lifeway Christian Resources Customer Satisfaction the Highest
Lifeway Christian Resources Customer Satisfaction Score by Gender
Lifeway Christian Resources's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lifeway Christian Resources.
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lifeway Christian Resources Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lifeway Christian Resources' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lifeway Christian Resources.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Lifeway Christian Resources Customer Satisfaction Score by Usage
Lifeway Christian Resources's Customer Satisfaction score was rated 67 points by customers who have used Lifeway Christian Resources's products/services for Over 10 Years.
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Lifeway Christian Resources Customer Service
4.1/5
Lifeway Christian Resources has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Lifeway Christian Resources's Customer Service
Address
1 Lifeway Plaza, Nashville, TN 37234
Website
http://www.lifeway.com
Phone Number
6152512000
Lifeway Christian Resources's Social Links
Quick Insights into Lifeway Christian Resources Customer Service
Lifeway Christian Resources's Customer Service score was rated highest by customers who have used Lifeway Christian Resources's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Lifeway Christian Resources Customer Service the Highest
Ranked Lifeway Christian Resources Customer Service the Lowest
Lifeway Christian Resources Customer Service Score by Gender
Female customers rated Lifeway Christian Resources's Customer Service score 0.7 stars higher than Male customers.
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Male
3.5/5
Female
4.2/5
Lifeway Christian Resources Customer Service Score by Ethnicity
Lifeway Christian Resources's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lifeway Christian Resources.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Lifeway Christian Resources Customer Service Score by Age
Lifeway Christian Resources's Customer Service score was rated 4.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lifeway Christian Resources.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
Lifeway Christian Resources Customer Service Score by Usage
Lifeway Christian Resources's Customer Service score was rated the highest by customers who have used Lifeway Christian Resources's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Lifeway Christian Resources as an Employer
3.2/5
Lifeway Christian Resources has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Lifeway Christian Resources
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lifeway Christian Resources scored a 36 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Lifeway Christian Resources would recommend the brand to a friend. ENPS measures how likely Lifeway Christian Resources employees would recommend working at Lifeway Christian Resources to a friend.
Net Promoter Score
36
NPS Score
| 58% | Promoters |
|---|---|
| 20% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 41% | Promoters |
|---|---|
| 7% | Passive |
| 52% | Detractors |
