-50
NPS
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Brand Page
Lift Credit
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About Lift Credit's Brand
Lift Credit is a consumer finance company based in Provo, Utah.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
2.2/5
Customer Service
Lift Credit NPS
Lift Credit's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Lift Credit's customers would recommend using the product based on a scale of -100 to 100.
Lift Credit Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Lift Credit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Feb 2025 -50 | Feb 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lift Credit Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Lift Credit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lift Credit Product Quality
2.7/5
Lift Credit has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lift Credit's overall Product Quality score rated by its users and customers.
Lift Credit Product Information
Lift Credit’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.liftcredit.com
- Company Size
- 11-50 Employees
Industry
Business Services
Lift Credit Pricing
Lift Credit ROI & Value For Money
1.5/5
Lift Credit has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lift Credit's overall ROI score rated by its users and customers.
Lift Credit Customer Satisfaction (CSAT)
Lift Credit Customer Satisfaction (CSAT) Score
50 / 100
Lift Credit has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lift Credit Customer Service
2.2/5
Lift Credit has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lift Credit's overall Customer Service score rated by its users and customers.
About Lift Credit's Customer Service
Address
Provo, UT 84604
Website
https://www.liftcredit.com
Phone Number
8017178908
Lift Credit as an Employer
4.8/5
Lift Credit has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lift Credit scored a -50 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of Lift Credit would recommend the brand to a friend. ENPS measures how likely Lift Credit employees would recommend working at Lift Credit to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 93% | Promoters |
|---|---|
| 0% | Passive |
| 7% | Detractors |
