6
NPS
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Brand Page
Liftoff
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About Liftoff's Brand
Liftoff is a mobile app marketing and retargeting platform which uses post-install data to run true CPA-optimized campaigns.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Liftoff NPS
Liftoff's Net Promoter Score (NPS) is a 6 with 47% Promoters, 12% Passives, and 41% Detractors. Net Promoter Score tracks whether Liftoff's customers would recommend using the product based on a scale of -100 to 100.
Liftoff Overall NPS
| 47% | Promoters |
|---|---|
| 12% | Passives |
| 41% | Detractors |
Liftoff NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Aug 2020 50 | Aug 2020 | 50 |
Aug 2021 0 | Aug 2021 | 0 |
Dec 2021 -25 | Dec 2021 | -25 |
Jan 2022 -57 | Jan 2022 | -57 |
Mar 2022 -40 | Mar 2022 | -40 |
Apr 2022 -27 | Apr 2022 | -27 |
Jun 2022 -8 | Jun 2022 | -8 |
Jul 2022 -1 | Jul 2022 | -1 |
Aug 2022 -1 | Aug 2022 | -1 |
Nov 2023 6 | Nov 2023 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Liftoff Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Liftoff users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Liftoff Product Quality
3.5/5
Liftoff has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Liftoff's overall Product Quality score rated by its users and customers.
Liftoff Product Information
Liftoff’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.liftoff.io
- Company Size
- 1-10 Employees
Industry
Tech
AI, Big Data and Analytics
AdTech
Big Data
Mobile App
SaaS
Liftoff Pricing
Liftoff ROI & Value For Money
3.4/5
Liftoff has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Liftoff Customer Satisfaction (CSAT)
Liftoff Customer Satisfaction (CSAT) Score
60 / 100
Liftoff has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Liftoff Customer Service
3.6/5
Liftoff has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Liftoff's overall Customer Service score rated by its users and customers.
About Liftoff's Customer Service
Address
Palo Alto, CA
Website
http://www.liftoff.io
Phone Number
+1 650-319-7151
Liftoff as an Employer
4.0/5
Liftoff has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Liftoff scored a 6 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Liftoff would recommend the brand to a friend. ENPS measures how likely Liftoff employees would recommend working at Liftoff to a friend.
Net Promoter Score
6
NPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 66% | Promoters |
|---|---|
| 6% | Passive |
| 28% | Detractors |
