0
NPS
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Lightbeam Health
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About Lightbeam Health's Brand
Lightbeam provides a single vendor platform that facilitates end-to-end population management.
Brand at a Glance
10%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Lightbeam Health NPS
Lightbeam Health's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Lightbeam Health's customers would recommend using the product based on a scale of -100 to 100.
Lightbeam Health Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Lightbeam Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lightbeam Health Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Lightbeam Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lightbeam Health Product Quality
3.5/5
Lightbeam Health has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightbeam Health's overall Product Quality score rated by its users and customers.
Lightbeam Health Product Information
Lightbeam Health’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Small Business Services
Lightbeam Health Pricing
Lightbeam Health ROI & Value For Money
3.5/5
Lightbeam Health has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightbeam Health's overall ROI score rated by its users and customers.
Lightbeam Health Customer Satisfaction (CSAT)
Lightbeam Health Customer Satisfaction (CSAT) Score
50 / 100
Lightbeam Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lightbeam Health Customer Service
3.5/5
Lightbeam Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightbeam Health's overall Customer Service score rated by its users and customers.
About Lightbeam Health's Customer Service
Address
Irving, TX
Website
http://www.lightbeamhealth.com/
Phone Number
972-831-7270
Lightbeam Health as an Employer
2.5/5
Lightbeam Health has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Lightbeam Health scored a 0 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Lightbeam Health would recommend the brand to a friend. ENPS measures how likely Lightbeam Health employees would recommend working at Lightbeam Health to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 38% | Promoters |
|---|---|
| 0% | Passive |
| 62% | Detractors |
