20
NPS
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Lighthouse
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About Lighthouse's Brand
Lighthouse simplifies the complexities of ediscovery and information governance by the use of our intuitive technology solutions and service offerings.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Lighthouse NPS
Lighthouse's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether Lighthouse's customers would recommend using the product based on a scale of -100 to 100.
Lighthouse Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
Lighthouse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jan 2022 60 | Jan 2022 | 60 |
Feb 2022 67 | Feb 2022 | 67 |
Mar 2022 57 | Mar 2022 | 57 |
May 2022 37 | May 2022 | 37 |
Jun 2022 22 | Jun 2022 | 22 |
Jul 2022 10 | Jul 2022 | 10 |
Aug 2022 18 | Aug 2022 | 18 |
Aug 2023 25 | Aug 2023 | 25 |
Dec 2023 30 | Dec 2023 | 30 |
Feb 2024 29 | Feb 2024 | 29 |
Nov 2024 20 | Nov 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lighthouse NPS by Gender
Lighthouse's NPS was rated 50 by Female customers on Comparably.
Female
50
Lighthouse's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
Lighthouse's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Lighthouse NPS by Ethnicity
Lighthouse's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Lighthouse NPS by Usage
Lighthouse's NPS was rated 50 points by customers who have used Lighthouse's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
Lighthouse Customer Reviews
Out of the 2 Lighthouse customer reviews 0 were positive and 2 were constructive. Lighthouse customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Lighthouse Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Lighthouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lighthouse Customer Loyalty Score by Gender
Lighthouse's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lighthouse.
Female
78%
Yes
Male
N/A
Yes
Lighthouse Customer Loyalty Score by Ethnicity
Lighthouse's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lighthouse.
70
out of 100
Caucasian
Lighthouse Customer Loyalty Score by Usage
Lighthouse's Customer Loyalty score was rated 78% by customers who have used Lighthouse's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lighthouse Product Quality
3.5/5
Lighthouse has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Lighthouse Product Information
Lighthouse’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Legal
Government & Legal
Quick Insights into Lighthouse Product Quality
Lighthouse's Product Quality score was rated highest by customers who have used Lighthouse's products/services for 2 to 5 Years.
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Ranked Lighthouse Product Quality the Highest
Lighthouse Product Quality Score by Gender
Lighthouse's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lighthouse.
Female
3.9/5
Male
N/A
Lighthouse Product Quality Score by Ethnicity
Lighthouse's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lighthouse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Lighthouse Product Quality Score by Usage
Lighthouse's Product Quality score was rated 3.9 stars by customers who have used Lighthouse's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lighthouse Pricing
Lighthouse ROI & Value For Money
3.8/5
Lighthouse has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Lighthouse ROI
Lighthouse's ROI score was rated highest by customers who have used Lighthouse's products/services for 2 to 5 Years.
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Ranked Lighthouse ROI the Highest
Lighthouse ROI Score by Gender
Lighthouse's ROI score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lighthouse.
Female
3.9/5
Male
N/A
Lighthouse ROI Score by Ethnicity
Lighthouse's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lighthouse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Lighthouse ROI Score by Usage
Lighthouse's ROI score was rated 3.9 stars by customers who have used Lighthouse's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lighthouse Customer Satisfaction (CSAT)
Lighthouse Customer Satisfaction (CSAT) Score
67 / 100
Lighthouse has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lighthouse Customer Satisfaction
Lighthouse's Customer Satisfaction score was rated highest by customers who have used Lighthouse's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Lighthouse's Customer Satisfaction.
Ranked Lighthouse Customer Satisfaction the Highest
Lighthouse Customer Satisfaction Score by Usage
Lighthouse's Customer Satisfaction score was rated 67 points by customers who have used Lighthouse's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lighthouse Customer Service
3.8/5
Lighthouse has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Lighthouse's Customer Service
Address
51 University St, Suite 400, Seattle, WA 98101
Website
https://lighthouseglobal.com/
Phone Number
(206) 535-6551
Quick Insights into Lighthouse Customer Service
Lighthouse's Customer Service score was rated highest by customers who have used Lighthouse's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Lighthouse's Customer Service score.
Ranked Lighthouse Customer Service the Highest
Lighthouse Customer Service Score by Gender
Lighthouse's Customer Service score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lighthouse.
Female
3.9/5
Male
N/A
Lighthouse Customer Service Score by Ethnicity
Lighthouse's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lighthouse.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Lighthouse Customer Service Score by Usage
Lighthouse's Customer Service score was rated 3.9 stars by customers who have used Lighthouse's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lighthouse as an Employer
4.2/5
Lighthouse has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Lighthouse scored a 20 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Lighthouse would recommend the brand to a friend. ENPS measures how likely Lighthouse employees would recommend working at Lighthouse to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 41% | Promoters |
|---|---|
| 25% | Passive |
| 34% | Detractors |
