100
NPS
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Brand Page
Lightpath
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About Lightpath's Brand
"LightPath Technologies designs, develops, manufactures, and distributes optical components and assemblies."
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Lightpath NPS
Lightpath's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lightpath's customers would recommend using the product based on a scale of -100 to 100.
Lightpath Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lightpath NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lightpath Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lightpath users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lightpath Product Quality
5/5
Lightpath has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightpath's overall Product Quality score rated by its users and customers.
Lightpath Product Information
Lightpath’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://lightpath.com/
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Lightpath Pricing
Lightpath ROI & Value For Money
5/5
Lightpath has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightpath's overall ROI score rated by its users and customers.
Lightpath Customer Service
5/5
Lightpath has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightpath's overall Customer Service score rated by its users and customers.
About Lightpath's Customer Service
Address
Orlando, FL
Website
http://lightpath.com/
Consumer vs. Employees
Lightpath scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Lightpath would recommend the brand to a friend. ENPS measures how likely Lightpath employees would recommend working at Lightpath to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
