19
NPS
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Brand Page
Lightspeed
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About Lightspeed's Brand
When average broadband just won't do.
Brand at a Glance
81%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Lightspeed NPS
Lightspeed's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Lightspeed's customers would recommend using the product based on a scale of -100 to 100.
Lightspeed Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Lightspeed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
Oct 2022 20 | Oct 2022 | 20 |
Nov 2022 33 | Nov 2022 | 33 |
May 2023 0 | May 2023 | 0 |
Sep 2023 11 | Sep 2023 | 11 |
Nov 2025 10 | Nov 2025 | 10 |
Dec 2025 18 | Dec 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lightspeed Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Lightspeed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lightspeed Product Quality
3.3/5
Lightspeed has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightspeed's overall Product Quality score rated by its users and customers.
Lightspeed Product Information
Lightspeed’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.lightspeedpos.com
- Company Size
- 501-1,000 Employees
Lightspeed Pricing
Lightspeed ROI & Value For Money
3.2/5
Lightspeed has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Lightspeed Customer Satisfaction (CSAT)
Lightspeed Customer Satisfaction (CSAT) Score
50 / 100
Lightspeed has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lightspeed Customer Service
3.2/5
Lightspeed has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightspeed's overall Customer Service score rated by its users and customers.
About Lightspeed's Customer Service
Address
Canada
Website
http://www.lightspeedpos.com
Lightspeed as an Employer
3.4/5
Lightspeed has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Lightspeed scored a 19 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Lightspeed would recommend the brand to a friend. ENPS measures how likely Lightspeed employees would recommend working at Lightspeed to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 10% | Promoters |
|---|---|
| 50% | Passive |
| 40% | Detractors |
