0
NPS
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Brand Page
Lilt Inc.
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About Lilt Inc. Brand
Software that improves translation productivity via personalized suggestions.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
2.7/5
Pricing
4.2/5
Customer Service
Lilt Inc. NPS
Lilt Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Lilt Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Lilt Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Lilt Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lilt Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lilt Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lilt Inc. Product Quality
4.5/5
Lilt Inc. has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lilt Inc. overall Product Quality score rated by its users and customers.
Lilt Inc. Product Information
Lilt Inc.’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://lilt.com/
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Lilt Inc. Pricing
Lilt Inc. ROI & Value For Money
2.7/5
Lilt Inc. has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Lilt Inc. Customer Satisfaction (CSAT)
Lilt Inc. Customer Satisfaction (CSAT) Score
100 / 100
Lilt Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lilt Inc. Customer Service
4.2/5
Lilt Inc. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Lilt Inc.'s Customer Service
Address
PO Box 20391, Palo Alto, CA 94309
Website
http://lilt.com/
Phone Number
(650)530-7180
Lilt Inc. as an Employer
3.9/5
Lilt Inc. has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Lilt Inc. scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Lilt Inc. would recommend the brand to a friend. ENPS measures how likely Lilt Inc. employees would recommend working at Lilt Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
