-7
NPS
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Brand Page
Lime
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About Lime's Brand
Lime helps people move around their cities in an affordable and convenient way while eliminating their carbon footprint.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
Lime NPS
Lime's Net Promoter Score (NPS) is a -7 with 38% Promoters, 17% Passives, and 45% Detractors. Net Promoter Score tracks whether Lime's customers would recommend using the product based on a scale of -100 to 100.
Lime Overall NPS
| 38% | Promoters |
|---|---|
| 17% | Passives |
| 45% | Detractors |
Lime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 12 | Apr 2023 | 12 |
May 2023 12 | May 2023 | 12 |
Oct 2023 4 | Oct 2023 | 4 |
Feb 2024 11 | Feb 2024 | 11 |
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 18 | Apr 2024 | 18 |
Mar 2025 8 | Mar 2025 | 8 |
Jun 2025 11 | Jun 2025 | 11 |
Nov 2025 8 | Nov 2025 | 8 |
Mar 2026 -4 | Mar 2026 | -4 |
May 2026 -8 | May 2026 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lime NPS by Gender
Male customers rated Lime's NPS 77 points higher than Female customers.
Male
20
Lime's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
-57
Lime's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Lime NPS by Ethnicity
Lime's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Lime NPS by Age
Lime's NPS was rated -100 points by customers ages 18-25 on Comparably.
Lime NPS by Usage
Lime's NPS was rated the highest by customers who have used Lime's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Lime Customer Reviews
Out of the 4 Lime customer reviews 1 was positive and 3 were constructive. Lime customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lime Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Lime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lime Customer Loyalty Score by Gender
Male customers rated Lime's Customer Loyalty score 33% higher than Female customers.
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Male
82%
Yes
Female
49%
Yes
Lime Customer Loyalty Score by Ethnicity
Lime's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lime.
70
out of 100
Caucasian
70
out of 100
Hispanic or Latino
55
out of 100
Asian or Pacific Islander
Lime Customer Loyalty Score by Age
Lime's Customer Loyalty score was rated 46% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
Lime Customer Loyalty Score by Usage
Lime's Customer Loyalty score was rated the highest by customers who have used Lime's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Lime Customer Loyalty Score by Industry
Lime's Customer Loyalty score was rated 46% by Tech industry customers.
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Lime Product Quality
3.2/5
Lime has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Lime Product Information
Lime’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lime's product the highest.
- Website
- http://www.limebike.com
- Company Size
- 201-500 Employees
Quick Insights into Lime Product Quality
Lime's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Lime Product Quality the Highest
Ranked Lime Product Quality the Lowest
Lime Product Quality Score by Gender
Female customers rated Lime's Product Quality score 0.1 stars higher than Male customers.
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Male
3.1/5
Female
3.2/5
Lime Product Quality Score by Ethnicity
Lime's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lime.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Lime Product Quality Score by Age
Lime's Product Quality score was rated 2.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lime.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
Lime Product Quality Score by Usage
Lime's Product Quality score was rated the highest by customers who have used Lime's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Lime Product Quality Score by Industry
Lime's Product Quality score was rated 3.4 stars by Tech industry customers.
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Lime Pricing
Lime ROI & Value For Money
3.1/5
Lime has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Lime Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Lime ROI
Lime's ROI score was rated highest by customers who have used Lime's products/services for 5 to 10 Years, and rated lowest by Hispanic or Latino customers.
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Ranked Lime ROI the Highest
Ranked Lime ROI the Lowest
Lime ROI Score by Gender
Male customers rated Lime's ROI score 0.6 stars higher than Female customers.
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Male
2.8/5
Female
2.2/5
Lime ROI Score by Ethnicity
Lime's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lime.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Lime ROI Score by Age
Lime's ROI score was rated 1.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Lime ROI Score by Usage
Lime's ROI score was rated the highest by customers who have used Lime's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Lime ROI Score by Industry
Lime's ROI score was rated 3 stars by Tech industry customers.
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Lime Customer Satisfaction (CSAT)
Lime Customer Satisfaction (CSAT) Score
53 / 100
Lime has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
42%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
12%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lime Customer Satisfaction
Lime's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Hispanic or Latino customers.
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Ranked Lime Customer Satisfaction the Highest
Ranked Lime Customer Satisfaction the Lowest
Lime Customer Satisfaction Score by Gender
Male customers rated Lime's Customer Satisfaction score 7 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
Lime Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Lime's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
Lime's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Lime Customer Satisfaction Score by Age
Lime's Customer Satisfaction score was rated 20 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lime.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 20% |
Lime Customer Satisfaction Score by Usage
Lime's Customer Satisfaction score was rated the highest by customers who have used Lime's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Lime Customer Satisfaction Score by Industry
Lime's Customer Satisfaction score was rated 75 points by Tech industry customers.
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"title": "Lime Customer Satisfaction Score by Industry",
"text": "Lime's Customer Satisfaction score was rated 75 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Lime's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
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}Lime Customer Service
3.4/5
Lime has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Lime's Customer Service
Website
http://www.limebike.com
Quick Insights into Lime Customer Service
Lime's Customer Service score was rated highest by customers who have used Lime's products/services for 5 to 10 Years, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Lime's Customer Service score.
Ranked Lime Customer Service the Highest
Ranked Lime Customer Service the Lowest
Lime Customer Service Score by Gender
Male customers rated Lime's Customer Service score 0.9 stars higher than Female customers.
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Male
3.4/5
Female
2.5/5
Lime Customer Service Score by Ethnicity
Lime's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lime.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Lime Customer Service Score by Age
Lime's Customer Service score was rated 1.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lime.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
Lime Customer Service Score by Usage
Lime's Customer Service score was rated the highest by customers who have used Lime's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Lime Customer Service Score by Industry
Lime's Customer Service score was rated 3.3 stars by Tech industry customers.
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Lime as an Employer
3.4/5
Lime has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Lime scored a -7 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Lime would recommend the brand to a friend. ENPS measures how likely Lime employees would recommend working at Lime to a friend.
Net Promoter Score
-7
NPS Score
| 38% | Promoters |
|---|---|
| 17% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
