83
NPS
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Lincoln Center
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About Lincoln Center's Brand
Lincoln Center is a performing arts center.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Lincoln Center NPS
Lincoln Center's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether Lincoln Center's customers would recommend using the product based on a scale of -100 to 100.
Lincoln Center Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
Lincoln Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Aug 2023 75 | Aug 2023 | 75 |
Jan 2024 80 | Jan 2024 | 80 |
Oct 2024 83 | Oct 2024 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lincoln Center Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Lincoln Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lincoln Center Product Quality
4.1/5
Lincoln Center has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Lincoln Center Product Information
Lincoln Center’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Education
Media
Sports & Entertainment
Lincoln Center Pricing
Lincoln Center ROI & Value For Money
3.9/5
Lincoln Center has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Lincoln Center Customer Satisfaction (CSAT)
Lincoln Center Customer Satisfaction (CSAT) Score
75 / 100
Lincoln Center has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lincoln Center Customer Service
3.7/5
Lincoln Center has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Lincoln Center's Customer Service
Address
70 Lincoln Center Plaza, New York City, NY
Website
http://www.lincolncenter.org/
Lincoln Center as an Employer
Consumer vs. Employees
Lincoln Center scored a 83 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Lincoln Center would recommend the brand to a friend. ENPS measures how likely Lincoln Center employees would recommend working at Lincoln Center to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
