50
NPS
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Brand Page
Lincoln International
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About Lincoln International's Brand
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
Lincoln International NPS
Lincoln International's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Lincoln International's customers would recommend using the product based on a scale of -100 to 100.
Lincoln International Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Lincoln International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lincoln International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lincoln International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lincoln International Product Quality
3.9/5
Lincoln International has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Lincoln International Product Information
Lincoln International’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Lincoln International Pricing
Lincoln International ROI & Value For Money
4.5/5
Lincoln International has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Lincoln International Customer Satisfaction (CSAT)
Lincoln International Customer Satisfaction (CSAT) Score
100 / 100
Lincoln International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lincoln International Customer Service
4.7/5
Lincoln International has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Lincoln International's Customer Service
Address
500 West Madison Street, 3900, Chicago, IL 60661
Website
http://www.lincolninternational.com
Phone Number
3125068339
Lincoln International's Social Links
Lincoln International as an Employer
4.6/5
Lincoln International has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lincoln International scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Lincoln International would recommend the brand to a friend. ENPS measures how likely Lincoln International employees would recommend working at Lincoln International to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
