27
NPS
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Lincoln Park Zoo
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About Lincoln Park Zoo's Brand
Lincoln Park Zoo is dedicated to connecting people with nature through a free, family-oriented wildlife experience.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Lincoln Park Zoo NPS
Lincoln Park Zoo's Net Promoter Score (NPS) is a 27 with 44% Promoters, 39% Passives, and 17% Detractors. Net Promoter Score tracks whether Lincoln Park Zoo's customers would recommend using the product based on a scale of -100 to 100.
Lincoln Park Zoo Overall NPS
| 44% | Promoters |
|---|---|
| 39% | Passives |
| 17% | Detractors |
Lincoln Park Zoo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 17 | Apr 2022 | 17 |
May 2022 25 | May 2022 | 25 |
Jul 2022 22 | Jul 2022 | 22 |
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 18 | Oct 2022 | 18 |
Dec 2022 17 | Dec 2022 | 17 |
Jan 2023 23 | Jan 2023 | 23 |
Jun 2023 21 | Jun 2023 | 21 |
Sep 2023 13 | Sep 2023 | 13 |
Feb 2024 18 | Feb 2024 | 18 |
Oct 2024 27 | Oct 2024 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lincoln Park Zoo NPS by Gender
Lincoln Park Zoo's NPS was rated 0 by Female customers on Comparably.
Female
0
Lincoln Park Zoo's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Lincoln Park Zoo's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Lincoln Park Zoo NPS by Ethnicity
Lincoln Park Zoo's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Lincoln Park Zoo Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Lincoln Park Zoo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lincoln Park Zoo Customer Loyalty Score by Gender
Lincoln Park Zoo's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Lincoln Park Zoo Customer Loyalty Score by Ethnicity
Lincoln Park Zoo's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lincoln Park Zoo.
40
out of 100
Caucasian
Lincoln Park Zoo Product Quality
3.9/5
Lincoln Park Zoo has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Lincoln Park Zoo Product Information
Lincoln Park Zoo’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.lpzoo.org/
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Quick Insights into Lincoln Park Zoo Product Quality
Lincoln Park Zoo's Product Quality score was rated highest by Female customers.
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Ranked Lincoln Park Zoo Product Quality the Highest
Lincoln Park Zoo Product Quality Score by Gender
Lincoln Park Zoo's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lincoln Park Zoo.
Female
3.5/5
Male
N/A
Lincoln Park Zoo Product Quality Score by Ethnicity
Lincoln Park Zoo's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lincoln Park Zoo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Lincoln Park Zoo Pricing
Lincoln Park Zoo ROI & Value For Money
4.1/5
Lincoln Park Zoo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Lincoln Park Zoo ROI
Lincoln Park Zoo's ROI score was rated highest by Female customers.
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Ranked Lincoln Park Zoo ROI the Highest
Lincoln Park Zoo ROI Score by Gender
Lincoln Park Zoo's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Lincoln Park Zoo ROI Score by Ethnicity
Lincoln Park Zoo's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lincoln Park Zoo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Lincoln Park Zoo Customer Satisfaction (CSAT)
Lincoln Park Zoo Customer Satisfaction (CSAT) Score
85 / 100
Lincoln Park Zoo has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lincoln Park Zoo Customer Satisfaction
Lincoln Park Zoo's Customer Satisfaction score was rated highest by Female customers.
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Ranked Lincoln Park Zoo Customer Satisfaction the Highest
Lincoln Park Zoo Customer Satisfaction Score by Gender
Lincoln Park Zoo's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lincoln Park Zoo.
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lincoln Park Zoo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lincoln Park Zoo's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lincoln Park Zoo.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Lincoln Park Zoo Customer Service
4.1/5
Lincoln Park Zoo has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Lincoln Park Zoo's Customer Service
Address
Chicago, IL
Website
http://www.lpzoo.org/
Phone Number
1(312) 742-2000
Quick Insights into Lincoln Park Zoo Customer Service
Lincoln Park Zoo's Customer Service score was rated highest by Female customers.
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Ranked Lincoln Park Zoo Customer Service the Highest
Lincoln Park Zoo Customer Service Score by Gender
Lincoln Park Zoo's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lincoln Park Zoo.
Female
3.6/5
Male
N/A
Lincoln Park Zoo Customer Service Score by Ethnicity
Lincoln Park Zoo's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lincoln Park Zoo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Lincoln Park Zoo as an Employer
2.4/5
Lincoln Park Zoo has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Lincoln Park Zoo scored a 27 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Lincoln Park Zoo would recommend the brand to a friend. ENPS measures how likely Lincoln Park Zoo employees would recommend working at Lincoln Park Zoo to a friend.
Net Promoter Score
27
NPS Score
| 44% | Promoters |
|---|---|
| 39% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 18% | Promoters |
|---|---|
| 14% | Passive |
| 68% | Detractors |
