27
NPS
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Lineage Logistics
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About Lineage Logistics' Brand
Lineage Logistics is a warehousing and logistics company built to deliver sophisticated, customized, and dependable cold chain solutions.
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Lineage Logistics NPS
Lineage Logistics's Net Promoter Score (NPS) is a 27 with 56% Promoters, 15% Passives, and 29% Detractors. Net Promoter Score tracks whether Lineage Logistics's customers would recommend using the product based on a scale of -100 to 100.
Lineage Logistics Overall NPS
| 56% | Promoters |
|---|---|
| 15% | Passives |
| 29% | Detractors |
Lineage Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 20 | Apr 2024 | 20 |
May 2024 23 | May 2024 | 23 |
Jun 2024 25 | Jun 2024 | 25 |
Jul 2024 25 | Jul 2024 | 25 |
Oct 2024 24 | Oct 2024 | 24 |
Apr 2025 24 | Apr 2025 | 24 |
May 2025 24 | May 2025 | 24 |
Jun 2025 21 | Jun 2025 | 21 |
Jul 2025 25 | Jul 2025 | 25 |
Oct 2025 27 | Oct 2025 | 27 |
Nov 2025 26 | Nov 2025 | 26 |
Dec 2025 26 | Dec 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lineage Logistics NPS by Gender
Lineage Logistics's NPS was rated 45 by Male customers on Comparably.
Male
45
Lineage Logistics's NPS was rated 45 by Male customers on Comparably.
56%
Promoters
33%
Passives
11%
Detractors
Female
N/A
Lineage Logistics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lineage Logistics NPS by Ethnicity
Lineage Logistics's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Other 0 | Other | 0 |
Lineage Logistics NPS by Age
Lineage Logistics's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Lineage Logistics NPS by Usage
Lineage Logistics's NPS was rated the highest by customers who have used Lineage Logistics's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Lineage Logistics Customer Reviews
Out of the 2 Lineage Logistics customer reviews 2 were positive and 0 were constructive. Lineage Logistics customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lineage Logistics Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Lineage Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lineage Logistics Customer Loyalty Score by Gender
Lineage Logistics's Customer Loyalty score was rated 80 by Male customers on Comparably.
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Male
80%
Yes
Female
N/A
Yes
Lineage Logistics Customer Loyalty Score by Ethnicity
Lineage Logistics's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lineage Logistics.
100
out of 100
Caucasian
82
out of 100
Other
Lineage Logistics Customer Loyalty Score by Age
Lineage Logistics's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lineage Logistics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 78% | 41-45 | 78% |
Lineage Logistics Customer Loyalty Score by Usage
Lineage Logistics's Customer Loyalty score was rated the highest by customers who have used Lineage Logistics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lineage Logistics Customer Loyalty Score by Industry
Lineage Logistics's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lineage Logistics Product Quality
3.8/5
Lineage Logistics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Lineage Logistics Product Information
Lineage Logistics’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lineage Logistics's product the highest. Reviewers from the Logistics and Supply Chain industry rated Lineage Logistics the lowest at 3.6.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Travel
Quick Insights into Lineage Logistics Product Quality
Lineage Logistics's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Lineage Logistics's products/services for 2 to 5 Years.
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Ranked Lineage Logistics Product Quality the Highest
Ranked Lineage Logistics Product Quality the Lowest
Lineage Logistics Product Quality Score by Gender
Lineage Logistics's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lineage Logistics.
Male
4.3/5
Female
N/A
Lineage Logistics Product Quality Score by Ethnicity
Lineage Logistics's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lineage Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 4.1 | Other | 4.1 |
Lineage Logistics Product Quality Score by Age
Lineage Logistics's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lineage Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
41-45 3.6 | 41-45 | 3.6 |
Lineage Logistics Product Quality Score by Usage
Lineage Logistics's Product Quality score was rated the highest by customers who have used Lineage Logistics's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Lineage Logistics Product Quality Score by Industry
Lineage Logistics's Product Quality score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Lineage Logistics Pricing
Lineage Logistics ROI & Value For Money
3.7/5
Lineage Logistics has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lineage Logistics' overall ROI score rated by its users and customers.
Lineage Logistics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Logistics and Supply Chain industry think that they had the lowest ROI from Lineage Logistics.
Quick Insights into Lineage Logistics ROI
Lineage Logistics's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Lineage Logistics's products/services for 2 to 5 Years.
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Ranked Lineage Logistics ROI the Highest
Ranked Lineage Logistics ROI the Lowest
Lineage Logistics ROI Score by Gender
Lineage Logistics's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lineage Logistics.
Male
4/5
Female
N/A
Lineage Logistics ROI Score by Ethnicity
Lineage Logistics's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lineage Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Other 3.9 | Other | 3.9 |
Lineage Logistics ROI Score by Age
Lineage Logistics's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lineage Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
41-45 3.4 | 41-45 | 3.4 |
Lineage Logistics ROI Score by Usage
Lineage Logistics's ROI score was rated the highest by customers who have used Lineage Logistics's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lineage Logistics ROI Score by Industry
Lineage Logistics's ROI score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Lineage Logistics Customer Satisfaction (CSAT)
Lineage Logistics Customer Satisfaction (CSAT) Score
74 / 100
Lineage Logistics has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
38%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
5%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lineage Logistics Customer Satisfaction
Lineage Logistics's Customer Satisfaction score was rated highest by customers who have used Lineage Logistics's products/services for Less than 1 Year, and rated lowest by customers who have used Lineage Logistics's products/services for 2 to 5 Years.
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Ranked Lineage Logistics Customer Satisfaction the Highest
Ranked Lineage Logistics Customer Satisfaction the Lowest
Lineage Logistics Customer Satisfaction Score by Gender
Lineage Logistics's Customer Satisfaction score was rated 86 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lineage Logistics.
86 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lineage Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Other
Lineage Logistics' Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Lineage Logistics Customer Satisfaction Score by Age
Lineage Logistics's Customer Satisfaction score was rated 67 points by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lineage Logistics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 41-45 | 67% |
Lineage Logistics Customer Satisfaction Score by Usage
Lineage Logistics's Customer Satisfaction score was rated the highest by customers who have used Lineage Logistics's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lineage Logistics Customer Satisfaction Score by Industry
Lineage Logistics's Customer Satisfaction score was rated 80 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Lineage Logistics Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
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}Lineage Logistics Customer Service
3.7/5
Lineage Logistics has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lineage Logistics' overall Customer Service score rated by its users and customers.
About Lineage Logistics's Customer Service
Address
Irvine, CA 92614
Website
http://www.lineagelogistics.com/
Phone Number
(909)433-3156
Quick Insights into Lineage Logistics Customer Service
Lineage Logistics's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Lineage Logistics's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Lineage Logistics' Customer Service score.
Ranked Lineage Logistics Customer Service the Highest
Ranked Lineage Logistics Customer Service the Lowest
Lineage Logistics Customer Service Score by Gender
Lineage Logistics's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lineage Logistics.
Male
4.4/5
Female
N/A
Lineage Logistics Customer Service Score by Ethnicity
Lineage Logistics's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lineage Logistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Other 3.9 | Other | 3.9 |
Lineage Logistics Customer Service Score by Age
Lineage Logistics's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lineage Logistics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
41-45 3.4 | 41-45 | 3.4 |
Lineage Logistics Customer Service Score by Usage
Lineage Logistics's Customer Service score was rated the highest by customers who have used Lineage Logistics's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Lineage Logistics Customer Service Score by Industry
Lineage Logistics's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Tech industry customers.
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Lineage Logistics as an Employer
3.4/5
Lineage Logistics has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Lineage Logistics scored a 27 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Lineage Logistics would recommend the brand to a friend. ENPS measures how likely Lineage Logistics employees would recommend working at Lineage Logistics to a friend.
Net Promoter Score
27
NPS Score
| 56% | Promoters |
|---|---|
| 15% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 41% | Promoters |
|---|---|
| 19% | Passive |
| 40% | Detractors |
