-100
NPS
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Brand Page
Lingo Live
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About Lingo Live's Brand
Teaching you to speak like a native with live language lessons from certified tutors over Skype.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Lingo Live NPS
Lingo Live's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lingo Live's customers would recommend using the product based on a scale of -100 to 100.
Lingo Live Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lingo Live NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lingo Live Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Lingo Live users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lingo Live Product Quality
4.5/5
Lingo Live has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lingo Live's overall Product Quality score rated by its users and customers.
Lingo Live Product Information
Lingo Live’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.lingo-live.com/
- Company Size
- 11-50 Employees
Industry
Education
Lingo Live Pricing
Lingo Live ROI & Value For Money
3.7/5
Lingo Live has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lingo Live's overall ROI score rated by its users and customers.
Lingo Live Customer Satisfaction (CSAT)
Lingo Live Customer Satisfaction (CSAT) Score
100 / 100
Lingo Live has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lingo Live Customer Service
3.7/5
Lingo Live has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lingo Live's overall Customer Service score rated by its users and customers.
About Lingo Live's Customer Service
Address
68 JAY STREET, New York City, NY 11201
Website
http://www.lingo-live.com/
Lingo Live's Social Links
Lingo Live as an Employer
3.7/5
Lingo Live has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Lingo Live scored a -100 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Lingo Live would recommend the brand to a friend. ENPS measures how likely Lingo Live employees would recommend working at Lingo Live to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
