11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lionbridge
Marketing or Exec? Claim Your Free Account
About Lionbridge's Brand
With over 6,000 employees across solution centers in 27 countries, we're one of the world's largest professional translation and localization companies.
Brand at a Glance
70%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Lionbridge CMO
Jaime Punishill
Jaime Punishill serves as the Chief Marketing Officer of Lionbridge. Jaime started at Lionbridge in Nov of 2017. Jaime currently resides in the Greater New York City Area.
Lionbridge NPS
Lionbridge's Net Promoter Score (NPS) is a 11 with 47% Promoters, 17% Passives, and 36% Detractors. Net Promoter Score tracks whether Lionbridge's customers would recommend using the product based on a scale of -100 to 100.
Lionbridge Overall NPS
| 47% | Promoters |
|---|---|
| 17% | Passives |
| 36% | Detractors |
Lionbridge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 21 | Jan 2023 | 21 |
Feb 2023 16 | Feb 2023 | 16 |
Apr 2023 14 | Apr 2023 | 14 |
Oct 2023 9 | Oct 2023 | 9 |
Nov 2023 6 | Nov 2023 | 6 |
Dec 2023 8 | Dec 2023 | 8 |
Mar 2024 11 | Mar 2024 | 11 |
Apr 2024 9 | Apr 2024 | 9 |
May 2024 13 | May 2024 | 13 |
Jul 2024 18 | Jul 2024 | 18 |
Oct 2024 14 | Oct 2024 | 14 |
Dec 2024 11 | Dec 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lionbridge NPS by Gender
Lionbridge's NPS was rated 36 by Male customers on Comparably.
Male
36
Lionbridge's NPS was rated 36 by Male customers on Comparably.
49%
Promoters
38%
Passives
13%
Detractors
Female
N/A
Lionbridge's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lionbridge NPS by Usage
Lionbridge's NPS was rated the highest by customers who have used Lionbridge's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
Lionbridge Customer Reviews
Out of the 2 Lionbridge customer reviews 2 were positive and 0 were constructive. Lionbridge customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lionbridge Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Lionbridge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lionbridge Customer Loyalty Score by Gender
Lionbridge's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lionbridge.
Male
100%
Yes
Female
N/A
Yes
Lionbridge Customer Loyalty Score by Usage
Lionbridge's Customer Loyalty score was rated 100% by customers who have used Lionbridge's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lionbridge Customer Loyalty Score by Industry
Lionbridge's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lionbridge Product Quality
3.3/5
Lionbridge has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lionbridge's overall Product Quality score rated by its users and customers.
Lionbridge Product Information
Lionbridge serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Lionbridge supports Web devices and offers products for small, medium, and large sized businesses.
Lionbridge’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lionbridge's product the highest. Reviewers from the Accounting industry rated Lionbridge the lowest at 3.1.
- Website
- https://www.lionbridge.com/
- Company Size
- 5,001-10,000 Employees
Industry
Media
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Localization & Translation Software
Website Builder Software
Quick Insights into Lionbridge Product Quality
Lionbridge's Product Quality score was rated highest by Male customers, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Lionbridge's Product Quality.
Ranked Lionbridge Product Quality the Highest
Ranked Lionbridge Product Quality the Lowest
Lionbridge Product Quality Score by Gender
Lionbridge's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lionbridge.
Male
4.4/5
Female
N/A
Lionbridge Product Quality Score by Usage
Lionbridge's Product Quality score was rated 4.3 stars by customers who have used Lionbridge's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lionbridge Product Quality Score by Industry
Lionbridge's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Lionbridge Pricing
Lionbridge ROI & Value For Money
3.3/5
Lionbridge has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lionbridge's overall ROI score rated by its users and customers.
Lionbridge Pricing Plans
Lionbridge has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Lionbridge.
Who Uses Lionbridge?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Lionbridge ROI
Lionbridge's ROI score was rated highest by Male customers, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Lionbridge's ROI score.
Ranked Lionbridge ROI the Highest
Ranked Lionbridge ROI the Lowest
Lionbridge ROI Score by Gender
Lionbridge's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lionbridge.
Male
4.1/5
Female
N/A
Lionbridge ROI Score by Usage
Lionbridge's ROI score was rated the highest by customers who have used Lionbridge's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lionbridge ROI Score by Industry
Lionbridge's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Lionbridge Customer Satisfaction (CSAT)
Lionbridge Customer Satisfaction (CSAT) Score
48 / 100
Lionbridge has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
19%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
4%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lionbridge Customer Satisfaction
Lionbridge's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lionbridge's Customer Satisfaction.
Ranked Lionbridge Customer Satisfaction the Highest
Lionbridge Customer Satisfaction Score by Gender
Lionbridge's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lionbridge.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Lionbridge Customer Satisfaction Score by Industry
Lionbridge's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Lionbridge Customer Satisfaction Score by Industry",
"text": "Lionbridge's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Lionbridge's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Lionbridge Customer Service
3.4/5
Lionbridge has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lionbridge's overall Customer Service score rated by its users and customers.
About Lionbridge's Customer Service
Address
1050 Winter Street, Suite 2300, Waltham, MA 02451
Website
https://www.lionbridge.com/
Phone Number
781-434-6000
Lionbridge's Social Links
Quick Insights into Lionbridge Customer Service
Lionbridge's Customer Service score was rated highest by Male customers, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Lionbridge's Customer Service score.
Ranked Lionbridge Customer Service the Highest
Ranked Lionbridge Customer Service the Lowest
Lionbridge Customer Service Score by Gender
Lionbridge's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lionbridge.
Male
4.2/5
Female
N/A
Lionbridge Customer Service Score by Usage
Lionbridge's Customer Service score was rated the highest by customers who have used Lionbridge's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lionbridge Customer Service Score by Industry
Lionbridge's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Lionbridge as an Employer
3.4/5
Lionbridge has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Lionbridge scored a 11 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Lionbridge would recommend the brand to a friend. ENPS measures how likely Lionbridge employees would recommend working at Lionbridge to a friend.
Net Promoter Score
11
NPS Score
| 47% | Promoters |
|---|---|
| 17% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 38% | Promoters |
|---|---|
| 23% | Passive |
| 39% | Detractors |
