-66
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lippe Taylor
Marketing or Exec? Claim Your Free Account
About Lippe Taylor's Brand
PR, Digital Marketing, Brand Strategy
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Lippe Taylor NPS
Lippe Taylor's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Lippe Taylor's customers would recommend using the product based on a scale of -100 to 100.
Lippe Taylor Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Lippe Taylor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Jan 2023 -33 | Jan 2023 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Oct 2024 -60 | Oct 2024 | -60 |
Nov 2025 -67 | Nov 2025 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lippe Taylor Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Lippe Taylor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lippe Taylor Product Quality
3/5
Lippe Taylor has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lippe Taylor's overall Product Quality score rated by its users and customers.
Lippe Taylor Product Information
Lippe Taylor’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.lippetaylor.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Media
Small Business Services
Social
Sports & Entertainment
Lippe Taylor Pricing
Lippe Taylor ROI & Value For Money
3/5
Lippe Taylor has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lippe Taylor's overall ROI score rated by its users and customers.
Lippe Taylor Customer Satisfaction (CSAT)
Lippe Taylor Customer Satisfaction (CSAT) Score
40 / 100
Lippe Taylor has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lippe Taylor Customer Service
3/5
Lippe Taylor has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lippe Taylor's overall Customer Service score rated by its users and customers.
About Lippe Taylor's Customer Service
Address
140 Broadway, 28th Floor, New York City, NY 10005
Website
http://www.lippetaylor.com
Phone Number
(212) 598-4400
Lippe Taylor's Social Links
Lippe Taylor as an Employer
2.6/5
Lippe Taylor has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Lippe Taylor scored a -66 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Lippe Taylor would recommend the brand to a friend. ENPS measures how likely Lippe Taylor employees would recommend working at Lippe Taylor to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 33% | Promoters |
|---|---|
| 7% | Passive |
| 60% | Detractors |
