-17
NPS
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Liquid Web
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About Liquid Web's Brand
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Liquid Web NPS
Liquid Web's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Liquid Web's customers would recommend using the product based on a scale of -100 to 100.
Liquid Web Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Liquid Web NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Sep 2021 -33 | Sep 2021 | -33 |
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 -20 | Mar 2022 | -20 |
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 -29 | Sep 2022 | -29 |
Jan 2024 -13 | Jan 2024 | -13 |
Apr 2024 0 | Apr 2024 | 0 |
Apr 2025 -10 | Apr 2025 | -10 |
Oct 2025 -17 | Oct 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Liquid Web NPS by Gender
Liquid Web's NPS was rated -33 by Male customers on Comparably.
Male
-33
Liquid Web's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Liquid Web's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Liquid Web Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Liquid Web users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Liquid Web Customer Loyalty Score by Gender
Liquid Web's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Liquid Web Product Quality
3.5/5
Liquid Web has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Liquid Web Product Information
Liquid Web’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.liquidweb.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Enterprise
Mobile App
Productivity
SaaS
Quick Insights into Liquid Web Product Quality
Liquid Web's Product Quality score was rated highest by Male customers.
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Ranked Liquid Web Product Quality the Highest
Liquid Web Product Quality Score by Gender
Liquid Web's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Liquid Web.
Male
3/5
Female
N/A
Liquid Web Pricing
Liquid Web ROI & Value For Money
3.2/5
Liquid Web has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Liquid Web ROI
Liquid Web's ROI score was rated highest by Male customers.
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Ranked Liquid Web ROI the Highest
Liquid Web ROI Score by Gender
Liquid Web's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Liquid Web Customer Satisfaction (CSAT)
Liquid Web Customer Satisfaction (CSAT) Score
67 / 100
Liquid Web has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Liquid Web Customer Satisfaction
Liquid Web's Customer Satisfaction score was rated highest by Male customers.
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Ranked Liquid Web Customer Satisfaction the Highest
Liquid Web Customer Satisfaction Score by Gender
Liquid Web's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Liquid Web.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Liquid Web Customer Service
3/5
Liquid Web has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Liquid Web's Customer Service
Address
4210 Creyts, Lansing, MI 48917
Website
https://www.liquidweb.com
Phone Number
1-517-322-0434
Quick Insights into Liquid Web Customer Service
Liquid Web's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Liquid Web's Customer Service score.
Ranked Liquid Web Customer Service the Highest
Liquid Web Customer Service Score by Gender
Liquid Web's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Liquid Web.
Male
3.1/5
Female
N/A
Liquid Web as an Employer
2.6/5
Liquid Web has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Liquid Web scored a -17 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Liquid Web would recommend the brand to a friend. ENPS measures how likely Liquid Web employees would recommend working at Liquid Web to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 30% | Promoters |
|---|---|
| 13% | Passive |
| 57% | Detractors |
