0
NPS
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Liquidity Services
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About Liquidity Services' Brand
Liquidity Services, Inc. (NASDAQ: LQDT) provides leading corporations, public sector agencies and buying customers the world's most
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Liquidity Services CMO
Liquidity Services NPS
Liquidity Services's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Liquidity Services's customers would recommend using the product based on a scale of -100 to 100.
Liquidity Services Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Liquidity Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Mar 2024 66 | Mar 2024 | 66 |
Jan 2025 25 | Jan 2025 | 25 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Liquidity Services Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Liquidity Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Liquidity Services Product Quality
3.5/5
Liquidity Services has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Liquidity Services' overall Product Quality score rated by its users and customers.
Liquidity Services Product Information
Liquidity Services’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Marketplaces
Productivity
Travel
Liquidity Services Pricing
Liquidity Services ROI & Value For Money
3.5/5
Liquidity Services has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Liquidity Services' overall ROI score rated by its users and customers.
Liquidity Services Customer Satisfaction (CSAT)
Liquidity Services Customer Satisfaction (CSAT) Score
66 / 100
Liquidity Services has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Liquidity Services Customer Service
3.5/5
Liquidity Services has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Liquidity Services' overall Customer Service score rated by its users and customers.
About Liquidity Services's Customer Service
Address
Washington, DC
Website
http://www.liquidityservicesinc.com
Liquidity Services as an Employer
3.0/5
Liquidity Services has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Liquidity Services scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Liquidity Services would recommend the brand to a friend. ENPS measures how likely Liquidity Services employees would recommend working at Liquidity Services to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
