66
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Liquidnet
Marketing or Exec? Claim Your Free Account
About Liquidnet's Brand
The global institutional trading network. We connect 770+ of the world’s top asset managers to large scale trading opportunities worldwide.
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
Liquidnet NPS
Liquidnet's Net Promoter Score (NPS) is a 66 with 73% Promoters, 20% Passives, and 7% Detractors. Net Promoter Score tracks whether Liquidnet's customers would recommend using the product based on a scale of -100 to 100.
Liquidnet Overall NPS
| 73% | Promoters |
|---|---|
| 20% | Passives |
| 7% | Detractors |
Liquidnet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 80 | Nov 2021 | 80 |
Dec 2021 83 | Dec 2021 | 83 |
May 2022 85 | May 2022 | 85 |
Jun 2022 66 | Jun 2022 | 66 |
Sep 2022 70 | Sep 2022 | 70 |
Apr 2023 72 | Apr 2023 | 72 |
May 2023 58 | May 2023 | 58 |
Apr 2024 62 | Apr 2024 | 62 |
Aug 2024 64 | Aug 2024 | 64 |
Jul 2025 67 | Jul 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Liquidnet NPS by Gender
Liquidnet's NPS was rated 75 by Male customers on Comparably.
Male
75
Liquidnet's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Liquidnet's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Liquidnet Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Liquidnet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Liquidnet Customer Loyalty Score by Gender
Liquidnet's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Liquidnet.
Male
100%
Yes
Female
N/A
Yes
Liquidnet Customer Loyalty Score by Industry
Liquidnet's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Liquidnet Product Quality
4.2/5
Liquidnet has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Liquidnet's overall Product Quality score rated by its users and customers.
Liquidnet Product Information
Liquidnet’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Liquidnet's product the highest.
- Website
- http://www.liquidnet.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
FinTech
Government & Legal
Marketplaces
Quick Insights into Liquidnet Product Quality
Liquidnet's Product Quality score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Liquidnet's Product Quality.
Ranked Liquidnet Product Quality the Highest
Liquidnet Product Quality Score by Gender
Liquidnet's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Liquidnet.
Male
4.7/5
Female
N/A
Liquidnet Product Quality Score by Industry
Liquidnet's Product Quality score was rated 4.7 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Liquidnet Pricing
Liquidnet ROI & Value For Money
4.1/5
Liquidnet has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Liquidnet's overall ROI score rated by its users and customers.
Liquidnet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Liquidnet ROI
Liquidnet's ROI score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Liquidnet's ROI score.
Ranked Liquidnet ROI the Highest
Liquidnet ROI Score by Gender
Liquidnet's ROI score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Liquidnet.
Male
4.6/5
Female
N/A
Liquidnet ROI Score by Industry
Liquidnet's ROI score was rated 4.7 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Liquidnet Customer Satisfaction (CSAT)
Liquidnet Customer Satisfaction (CSAT) Score
82 / 100
Liquidnet has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Liquidnet Customer Satisfaction
Liquidnet's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Liquidnet's Customer Satisfaction.
Ranked Liquidnet Customer Satisfaction the Highest
Liquidnet Customer Satisfaction Score by Gender
Liquidnet's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Liquidnet.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Liquidnet Customer Satisfaction Score by Industry
Liquidnet's Customer Satisfaction score was rated 67 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Liquidnet Customer Satisfaction Score by Industry",
"text": "Liquidnet's Customer Satisfaction score was rated 67 points by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Liquidnet's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Liquidnet Customer Service
4.3/5
Liquidnet has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Liquidnet's overall Customer Service score rated by its users and customers.
About Liquidnet's Customer Service
Address
498 Seventh Avenue, 15th Floor, New York City, NY
Website
http://www.liquidnet.com
Phone Number
16466742003
Quick Insights into Liquidnet Customer Service
Liquidnet's Customer Service score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Liquidnet's Customer Service score.
Ranked Liquidnet Customer Service the Highest
Liquidnet Customer Service Score by Gender
Liquidnet's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Liquidnet.
Male
4.6/5
Female
N/A
Liquidnet Customer Service Score by Industry
Liquidnet's Customer Service score was rated 4.7 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Liquidnet as an Employer
3.4/5
Liquidnet has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Liquidnet scored a 66 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Liquidnet would recommend the brand to a friend. ENPS measures how likely Liquidnet employees would recommend working at Liquidnet to a friend.
Net Promoter Score
66
NPS Score
| 73% | Promoters |
|---|---|
| 20% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
