-33
NPS
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Lisi Aerospace
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About Lisi Aerospace's Brand
Have you ever wondered what an airplane is made of? Stay tuned with us to find out. LISI AEROSPACE designs and manufactures high-tech fasteners and structural components used in aircraft and aircraft engines. The LISI Group, which has three business divisions: LISI AEROSPACE, LISI AUTOMOTIVE, and LISI MEDICAL, employs more than 9,600 people and achieved sales of €1.23 billion in 2020. The LISI AEROSPACE division achieved sales of €663 million in 2020, with over 5,000 employees and 19 sites in 9 countries. Joining LISI AEROSPACE means taking the opportunity to progress and improve your skills, whatever your field. Autonomy, team spirit, entrepreneurial spirit, desire to learn... Do you share these values? Then you will find what you are looking for at LISI AEROSPACE.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Lisi Aerospace NPS
Lisi Aerospace's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether Lisi Aerospace's customers would recommend using the product based on a scale of -100 to 100.
Lisi Aerospace Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
Lisi Aerospace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Dec 2024 -33 | Dec 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lisi Aerospace Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lisi Aerospace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lisi Aerospace Product Quality
4/5
Lisi Aerospace has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lisi Aerospace's overall Product Quality score rated by its users and customers.
Lisi Aerospace Product Information
Lisi Aerospace’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Aerospace and Aviation
Lisi Aerospace Pricing
Lisi Aerospace ROI & Value For Money
3.5/5
Lisi Aerospace has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lisi Aerospace's overall ROI score rated by its users and customers.
Lisi Aerospace Customer Satisfaction (CSAT)
Lisi Aerospace Customer Satisfaction (CSAT) Score
50 / 100
Lisi Aerospace has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lisi Aerospace Customer Service
4.5/5
Lisi Aerospace has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lisi Aerospace's overall Customer Service score rated by its users and customers.
About Lisi Aerospace's Customer Service
Address
46/50 quai de la râpée, Paris 75012 France
Website
https://www.lisi-aerospace.com
Phone Number
7
Lisi Aerospace's Social Links
Lisi Aerospace as an Employer
4.5/5
Lisi Aerospace has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lisi Aerospace scored a -33 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Lisi Aerospace would recommend the brand to a friend. ENPS measures how likely Lisi Aerospace employees would recommend working at Lisi Aerospace to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
