-10
NPS
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Litera Microsystems
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About Litera Microsystems' Brand
Litera Microsystems focuses on helping organizations spend more time creating the highest quality documents and less time fixing them.
Brand at a Glance
58%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Litera Microsystems CMO
Litera Microsystems NPS
Litera Microsystems's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Litera Microsystems's customers would recommend using the product based on a scale of -100 to 100.
Litera Microsystems Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Litera Microsystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 20 | Jul 2022 | 20 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 15 | Sep 2022 | 15 |
Nov 2022 0 | Nov 2022 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 -10 | Nov 2023 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Litera Microsystems Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Litera Microsystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Litera Microsystems Product Quality
3.3/5
Litera Microsystems has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Litera Microsystems' overall Product Quality score rated by its users and customers.
Litera Microsystems Product Information
Litera Microsystems’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.litera.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Government & Legal
Productivity
Litera Microsystems Pricing
Litera Microsystems ROI & Value For Money
3.4/5
Litera Microsystems has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Litera Microsystems Customer Satisfaction (CSAT)
Litera Microsystems Customer Satisfaction (CSAT) Score
75 / 100
Litera Microsystems has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Litera Microsystems Customer Service
3.2/5
Litera Microsystems has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Litera Microsystems's Customer Service
Address
300 South Riverside Plaza, Suite 800, Chicago, IL 60606
Website
http://www.litera.com
Phone Number
630 598 1100
Litera Microsystems as an Employer
2.6/5
Litera Microsystems has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Litera Microsystems
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Litera Microsystems scored a -10 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of Litera Microsystems would recommend the brand to a friend. ENPS measures how likely Litera Microsystems employees would recommend working at Litera Microsystems to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-59
eNPS Score
| 12% | Promoters |
|---|---|
| 17% | Passive |
| 71% | Detractors |
