77
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lithium Technologies
Marketing or Exec? Claim Your Free Account
About Lithium Technologies' Brand
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.7/5
Customer Service
Lithium Technologies NPS
Lithium Technologies's Net Promoter Score (NPS) is a 77 with 83% Promoters, 11% Passives, and 6% Detractors. Net Promoter Score tracks whether Lithium Technologies's customers would recommend using the product based on a scale of -100 to 100.
Lithium Technologies Overall NPS
| 83% | Promoters |
|---|---|
| 11% | Passives |
| 6% | Detractors |
Lithium Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 79 | Aug 2020 | 79 |
Apr 2024 76 | Apr 2024 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lithium Technologies NPS by Usage
Lithium Technologies's NPS was rated the highest by customers who have used Lithium Technologies's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Lithium Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lithium Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lithium Technologies Product Quality
4.3/5
Lithium Technologies has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lithium Technologies' overall Product Quality score rated by its users and customers.
Lithium Technologies Product Information
Lithium Technologies serves markets in the United States, Europe, Australia, India, United Kingdom, and Germany. Lithium Technologies supports iOS and Web devices and offers products for medium and large sized businesses.
Lithium Technologies’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.lithium.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Social
Languages Supported
English
French
German
Quick Insights into Lithium Technologies Product Quality
Lithium Technologies's Product Quality score was rated highest by customers who have used Lithium Technologies's products/services for 2 to 5 Years, and rated lowest by customers who have used Lithium Technologies's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Lithium Technologies' Product Quality.
Ranked Lithium Technologies Product Quality the Highest
Ranked Lithium Technologies Product Quality the Lowest
Lithium Technologies Product Quality Score by Usage
Lithium Technologies's Product Quality score was rated the highest by customers who have used Lithium Technologies's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lithium Technologies Pricing
Lithium Technologies ROI & Value For Money
4.1/5
Lithium Technologies has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Lithium Technologies' overall ROI score rated by its users and customers.
Lithium Technologies Pricing Plans
Lithium Technologies has a pricing structure that accommodates medium and large businesses.
Who Uses Lithium Technologies?
Medium Businesses
Large Enterprises
Lithium Technologies Customer Satisfaction (CSAT)
Lithium Technologies Customer Satisfaction (CSAT) Score
100 / 100
Lithium Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lithium Technologies Customer Service
4.7/5
Lithium Technologies has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lithium Technologies' overall Customer Service score rated by its users and customers.
About Lithium Technologies's Customer Service
Address
San Francisco, CA
Website
http://www.lithium.com
Lithium Technologies as an Employer
3.9/5
Lithium Technologies has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Lithium Technologies scored a 77 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Lithium Technologies would recommend the brand to a friend. ENPS measures how likely Lithium Technologies employees would recommend working at Lithium Technologies to a friend.
Net Promoter Score
77
NPS Score
| 83% | Promoters |
|---|---|
| 11% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
