-37
NPS
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Litmos
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About Litmos' Brand
Litmos offers a SaaS-based learning management system that enables trainers to merge media-rich content with seamless online delivery.
Brand at a Glance
65%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
Litmos NPS
Litmos's Net Promoter Score (NPS) is a -37 with 21% Promoters, 21% Passives, and 58% Detractors. Net Promoter Score tracks whether Litmos's customers would recommend using the product based on a scale of -100 to 100.
Litmos Overall NPS
| 21% | Promoters |
|---|---|
| 21% | Passives |
| 58% | Detractors |
Litmos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -36 | Jul 2024 | -36 |
Sep 2024 -39 | Sep 2024 | -39 |
Oct 2024 -38 | Oct 2024 | -38 |
Nov 2024 -38 | Nov 2024 | -38 |
Dec 2024 -38 | Dec 2024 | -38 |
Jan 2025 -38 | Jan 2025 | -38 |
Feb 2025 -36 | Feb 2025 | -36 |
Apr 2025 -36 | Apr 2025 | -36 |
May 2025 -36 | May 2025 | -36 |
Jun 2025 -36 | Jun 2025 | -36 |
Aug 2025 -36 | Aug 2025 | -36 |
Jan 2026 -36 | Jan 2026 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Litmos NPS by Gender
Male customers rated Litmos's NPS 51 points higher than Female customers.
Male
-22
Litmos's NPS was rated -22 by Male customers on Comparably.
21%
Promoters
36%
Passives
43%
Detractors
Female
-73
Litmos's NPS was rated -73 by Female customers on Comparably.
7%
Promoters
13%
Passives
80%
Detractors
Litmos NPS by Ethnicity
Litmos's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
African American/Black 25 | African American/Black | 25 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -40 | Other | -40 |
Litmos NPS by Age
Litmos's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Litmos NPS by Usage
Litmos's NPS was rated the highest by customers who have used Litmos's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years -29 | 1 to 2 Years | -29 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Litmos Customer Reviews
Out of the 8 Litmos customer reviews 4 were positive and 4 were constructive. Litmos customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Litmos Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Litmos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Litmos Customer Loyalty Score by Gender
Male customers rated Litmos's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Litmos.
Male
61%
Yes
Female
52%
Yes
Litmos Customer Loyalty Score by Ethnicity
Litmos's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Litmos.
47
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
46
out of 100
Other
Litmos Customer Loyalty Score by Age
Litmos's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Litmos.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 33% | 31-35 | 33% |
36-40 82% | 36-40 | 82% |
41-45 66% | 41-45 | 66% |
51-55 55% | 51-55 | 55% |
Litmos Customer Loyalty Score by Usage
Litmos's Customer Loyalty score was rated the highest by customers who have used Litmos's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Litmos Customer Loyalty Score by Industry
Litmos's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Litmos Product Quality
2.9/5
Litmos has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Litmos' overall Product Quality score rated by its users and customers.
Litmos Product Information
Litmos’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Litmos's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Litmos the lowest at 2.6.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Content
Ecommerce and Marketplaces
Education
Enterprise
Media
Productivity
SaaS
Sports & Entertainment
Quick Insights into Litmos Product Quality
Litmos's Product Quality score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Litmos Product Quality the Highest
Ranked Litmos Product Quality the Lowest
Litmos Product Quality Score by Gender
Male customers rated Litmos's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Litmos.
Male
3.1/5
Female
2.8/5
Litmos Product Quality Score by Ethnicity
Litmos's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Litmos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.1 | Other | 3.1 |
Litmos Product Quality Score by Age
Litmos's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Litmos.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 3 | 31-35 | 3 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.7 | 41-45 | 2.7 |
51-55 2.4 | 51-55 | 2.4 |
Litmos Product Quality Score by Usage
Litmos's Product Quality score was rated the highest by customers who have used Litmos's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Litmos Product Quality Score by Industry
Litmos's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Litmos Pricing
Litmos ROI & Value For Money
2.8/5
Litmos has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Litmos' overall ROI score rated by its users and customers.
Litmos Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Non-Profit industry think that they had the lowest ROI from Litmos.
Quick Insights into Litmos ROI
Litmos's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 51-55.
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Ranked Litmos ROI the Highest
Ranked Litmos ROI the Lowest
Litmos ROI Score by Gender
Male customers rated Litmos's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Litmos.
Male
3.5/5
Female
2.4/5
Litmos ROI Score by Ethnicity
Litmos's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Litmos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.9 | Other | 2.9 |
Litmos ROI Score by Age
Litmos's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Litmos.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.8 | 41-45 | 2.8 |
51-55 2.1 | 51-55 | 2.1 |
Litmos ROI Score by Usage
Litmos's ROI score was rated the highest by customers who have used Litmos's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Litmos ROI Score by Industry
Litmos's ROI score was rated the highest by Tech industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Litmos Customer Satisfaction (CSAT)
Litmos Customer Satisfaction (CSAT) Score
44 / 100
Litmos has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
27%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Litmos Customer Satisfaction
Litmos's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Litmos' Customer Satisfaction.
Ranked Litmos Customer Satisfaction the Highest
Ranked Litmos Customer Satisfaction the Lowest
Litmos Customer Satisfaction Score by Gender
Male customers rated Litmos's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Litmos.
54 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 0% | |
Very Dissatisfied | 23% |
34 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 33% | |
Very Dissatisfied | 13% |
Litmos Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Litmos' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Litmos.
25 / 100
Very Satisfied
6%
Satisfied
19%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to African American/Black
Litmos' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Litmos.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Litmos' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Litmos.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Litmos' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Litmos.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
20%
Very Dissatisfied
0%
Litmos Customer Satisfaction Score by Age
Litmos's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Litmos.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 66% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 42% | |||||||||||||||
| 51-55 | 25% |
Litmos Customer Satisfaction Score by Usage
Litmos's Customer Satisfaction score was rated the highest by customers who have used Litmos's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Litmos Customer Satisfaction Score by Industry
Litmos's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Litmos Customer Satisfaction Score by Industry",
"text": "Litmos's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Litmos's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Litmos's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Litmos's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Litmos's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Litmos Customer Service
2.5/5
Litmos has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Litmos' overall Customer Service score rated by its users and customers.
About Litmos's Customer Service
Address
6200 Stoneridge Mall Road, Suite 500, Dublin, CA
Website
http://www.calliduscloud.com/
Quick Insights into Litmos Customer Service
Litmos's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Litmos' Customer Service score.
Ranked Litmos Customer Service the Highest
Ranked Litmos Customer Service the Lowest
Litmos Customer Service Score by Gender
Male customers rated Litmos's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Litmos.
Male
2.9/5
Female
2.3/5
Litmos Customer Service Score by Ethnicity
Litmos's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Litmos.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2.9 | Other | 2.9 |
Litmos Customer Service Score by Age
Litmos's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Litmos.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 1.9 | 31-35 | 1.9 |
36-40 2.7 | 36-40 | 2.7 |
41-45 3 | 41-45 | 3 |
51-55 1.9 | 51-55 | 1.9 |
Litmos Customer Service Score by Usage
Litmos's Customer Service score was rated the highest by customers who have used Litmos's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Litmos Customer Service Score by Industry
Litmos's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Litmos as an Employer
Consumer vs. Employees
Litmos scored a -37 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Litmos would recommend the brand to a friend. ENPS measures how likely Litmos employees would recommend working at Litmos to a friend.
Net Promoter Score
-37
NPS Score
| 21% | Promoters |
|---|---|
| 21% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
