100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Little Helper
Marketing or Exec? Claim Your Free Account
About Little Helper's Brand
Little Helper is a mobile service to schedule and manage your essential relationships.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Little Helper NPS
Little Helper's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Little Helper's customers would recommend using the product based on a scale of -100 to 100.
Little Helper Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Little Helper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Little Helper Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Little Helper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Little Helper Product Quality
4.5/5
Little Helper has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Little Helper's overall Product Quality score rated by its users and customers.
Little Helper Product Information
Little Helper’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://littlehelper.co/
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
SaaS
Little Helper Pricing
Little Helper ROI & Value For Money
5/5
Little Helper has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Little Helper's overall ROI score rated by its users and customers.
Little Helper Customer Satisfaction (CSAT)
Little Helper Customer Satisfaction (CSAT) Score
100 / 100
Little Helper has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Little Helper Customer Service
5/5
Little Helper has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Little Helper's overall Customer Service score rated by its users and customers.
About Little Helper's Customer Service
Address
Pittsburgh, PA
Website
http://littlehelper.co/
Little Helper as an Employer
2.8/5
Little Helper has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Little Helper scored a 100 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Little Helper would recommend the brand to a friend. ENPS measures how likely Little Helper employees would recommend working at Little Helper to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 29% | Promoters |
|---|---|
| 6% | Passive |
| 65% | Detractors |
