-75
NPS
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LiveAuctioneers
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About LiveAuctioneers' Brand
LiveAuctioneers is the world’s leading marketplace for fine art, antiques and collectibles, bringing an audience of millions to more than 5,000 auction houses.
Brand at a Glance
86%
Customer Loyalty
1.6/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
LiveAuctioneers NPS
LiveAuctioneers's Net Promoter Score (NPS) is a -75 with 6% Promoters, 13% Passives, and 81% Detractors. Net Promoter Score tracks whether LiveAuctioneers's customers would recommend using the product based on a scale of -100 to 100.
LiveAuctioneers Overall NPS
| 6% | Promoters |
|---|---|
| 13% | Passives |
| 81% | Detractors |
LiveAuctioneers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -75 | May 2024 | -75 |
Jul 2024 -78 | Jul 2024 | -78 |
Oct 2024 -78 | Oct 2024 | -78 |
Nov 2024 -74 | Nov 2024 | -74 |
Jan 2025 -75 | Jan 2025 | -75 |
Feb 2025 -78 | Feb 2025 | -78 |
Jun 2025 -79 | Jun 2025 | -79 |
Jul 2025 -80 | Jul 2025 | -80 |
Oct 2025 -83 | Oct 2025 | -83 |
Nov 2025 -80 | Nov 2025 | -80 |
Dec 2025 -74 | Dec 2025 | -74 |
Jan 2026 -75 | Jan 2026 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LiveAuctioneers NPS by Gender
Male customers rated LiveAuctioneers's NPS 1 points higher than Female customers.
Male
-91
LiveAuctioneers's NPS was rated -91 by Male customers on Comparably.
0%
Promoters
9%
Passives
91%
Detractors
Female
-92
LiveAuctioneers's NPS was rated -92 by Female customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
LiveAuctioneers NPS by Ethnicity
LiveAuctioneers's NPS was rated -94 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
LiveAuctioneers NPS by Age
LiveAuctioneers's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
LiveAuctioneers NPS by Usage
LiveAuctioneers's NPS was rated the highest by customers who have used LiveAuctioneers's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -67 | Over 10 Years | -67 |
LiveAuctioneers Customer Reviews
Out of the 3 LiveAuctioneers customer reviews 1 was positive and 2 were constructive. LiveAuctioneers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LiveAuctioneers Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of LiveAuctioneers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LiveAuctioneers Customer Loyalty Score by Gender
Female customers rated LiveAuctioneers's Customer Loyalty score 1% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LiveAuctioneers.
Male
84%
Yes
Female
85%
Yes
LiveAuctioneers Customer Loyalty Score by Ethnicity
LiveAuctioneers's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LiveAuctioneers.
89
out of 100
Caucasian
LiveAuctioneers Customer Loyalty Score by Age
LiveAuctioneers's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LiveAuctioneers.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
66+ 74% | 66+ | 74% |
LiveAuctioneers Customer Loyalty Score by Usage
LiveAuctioneers's Customer Loyalty score was rated 100% by customers who have used LiveAuctioneers's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LiveAuctioneers Product Quality
1.6/5
LiveAuctioneers has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock LiveAuctioneers' overall Product Quality score rated by its users and customers.
LiveAuctioneers Product Information
LiveAuctioneers’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Marketplaces
Quick Insights into LiveAuctioneers Product Quality
LiveAuctioneers's Product Quality score was rated highest by customers who have used LiveAuctioneers's products/services for Over 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked LiveAuctioneers' Product Quality.
Ranked LiveAuctioneers Product Quality the Highest
Ranked LiveAuctioneers Product Quality the Lowest
LiveAuctioneers Product Quality Score by Gender
LiveAuctioneers's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LiveAuctioneers.
Male
1.5/5
Female
1.5/5
LiveAuctioneers Product Quality Score by Ethnicity
LiveAuctioneers's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LiveAuctioneers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LiveAuctioneers Product Quality Score by Age
LiveAuctioneers's Product Quality score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LiveAuctioneers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LiveAuctioneers Product Quality Score by Usage
LiveAuctioneers's Product Quality score was rated the highest by customers who have used LiveAuctioneers's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LiveAuctioneers Pricing
LiveAuctioneers ROI & Value For Money
1.7/5
LiveAuctioneers has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LiveAuctioneers' overall ROI score rated by its users and customers.
Quick Insights into LiveAuctioneers ROI
LiveAuctioneers's ROI score was rated highest by customers who have used LiveAuctioneers's products/services for 5 to 10 Years, and rated lowest by customers who have used LiveAuctioneers's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked LiveAuctioneers' ROI score.
Ranked LiveAuctioneers ROI the Highest
Ranked LiveAuctioneers ROI the Lowest
LiveAuctioneers ROI Score by Gender
LiveAuctioneers's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LiveAuctioneers.
Male
1.5/5
Female
1.5/5
LiveAuctioneers ROI Score by Ethnicity
LiveAuctioneers's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LiveAuctioneers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LiveAuctioneers ROI Score by Age
LiveAuctioneers's ROI score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LiveAuctioneers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LiveAuctioneers ROI Score by Usage
LiveAuctioneers's ROI score was rated the highest by customers who have used LiveAuctioneers's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LiveAuctioneers Customer Satisfaction (CSAT)
LiveAuctioneers Customer Satisfaction (CSAT) Score
11 / 100
LiveAuctioneers has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
32%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LiveAuctioneers Customer Satisfaction
LiveAuctioneers's Customer Satisfaction score was rated highest by customers who have used LiveAuctioneers's products/services for 5 to 10 Years, and rated lowest by customers who have used LiveAuctioneers's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked LiveAuctioneers' Customer Satisfaction.
Ranked LiveAuctioneers Customer Satisfaction the Highest
Ranked LiveAuctioneers Customer Satisfaction the Lowest
LiveAuctioneers Customer Satisfaction Score by Gender
Female customers rated LiveAuctioneers's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LiveAuctioneers.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 18% | |
Very Dissatisfied | 64% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 36% | |
Very Dissatisfied | 55% |
LiveAuctioneers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LiveAuctioneers' Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LiveAuctioneers.
6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
19%
Very Dissatisfied
63%
LiveAuctioneers Customer Satisfaction Score by Age
LiveAuctioneers's Customer Satisfaction score was rated 0 points by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LiveAuctioneers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
LiveAuctioneers Customer Satisfaction Score by Usage
LiveAuctioneers's Customer Satisfaction score was rated the highest by customers who have used LiveAuctioneers's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LiveAuctioneers Customer Service
1.5/5
LiveAuctioneers has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LiveAuctioneers' overall Customer Service score rated by its users and customers.
About LiveAuctioneers's Customer Service
Address
220 12th Avenue, New York City, NY 10001
Website
https://www.liveauctioneers.com
Phone Number
888-600-2437
LiveAuctioneers's Social Links
Quick Insights into LiveAuctioneers Customer Service
LiveAuctioneers's Customer Service score was rated highest by customers who have used LiveAuctioneers's products/services for 5 to 10 Years, and rated lowest by customers who have used LiveAuctioneers's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked LiveAuctioneers' Customer Service score.
Ranked LiveAuctioneers Customer Service the Highest
Ranked LiveAuctioneers Customer Service the Lowest
LiveAuctioneers Customer Service Score by Gender
LiveAuctioneers's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LiveAuctioneers.
Male
1.5/5
Female
1.5/5
LiveAuctioneers Customer Service Score by Ethnicity
LiveAuctioneers's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LiveAuctioneers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LiveAuctioneers Customer Service Score by Age
LiveAuctioneers's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LiveAuctioneers.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LiveAuctioneers Customer Service Score by Usage
LiveAuctioneers's Customer Service score was rated 1.5 stars by customers who have used LiveAuctioneers's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LiveAuctioneers as an Employer
3.8/5
LiveAuctioneers has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
LiveAuctioneers scored a -75 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of LiveAuctioneers would recommend the brand to a friend. ENPS measures how likely LiveAuctioneers employees would recommend working at LiveAuctioneers to a friend.
Net Promoter Score
-75
NPS Score
| 6% | Promoters |
|---|---|
| 13% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
