19
NPS
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LivePerson
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About LivePerson's Brand
We help brands create Curiously Human™ digital experiences.
Brand at a Glance
50%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
LivePerson NPS
LivePerson's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether LivePerson's customers would recommend using the product based on a scale of -100 to 100.
LivePerson Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
LivePerson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 24 | Oct 2021 | 24 |
Nov 2021 21 | Nov 2021 | 21 |
Jan 2022 16 | Jan 2022 | 16 |
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 22 | Apr 2022 | 22 |
May 2022 19 | May 2022 | 19 |
Oct 2022 23 | Oct 2022 | 23 |
Jan 2023 25 | Jan 2023 | 25 |
Apr 2023 22 | Apr 2023 | 22 |
Jun 2023 24 | Jun 2023 | 24 |
Jan 2024 20 | Jan 2024 | 20 |
Mar 2025 18 | Mar 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LivePerson NPS by Gender
LivePerson's NPS was rated 50 by Male customers on Comparably.
Male
50
LivePerson's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
LivePerson's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LivePerson NPS by Ethnicity
LivePerson's NPS was rated 50 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 50 | Other | 50 |
LivePerson NPS by Usage
LivePerson's NPS was rated the highest by customers who have used LivePerson's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
LivePerson Customer Reviews
Out of the 2 LivePerson customer reviews 1 was positive and 1 was constructive. LivePerson customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LivePerson Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of LivePerson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LivePerson Customer Loyalty Score by Gender
LivePerson's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
LivePerson Customer Loyalty Score by Ethnicity
LivePerson's Customer Loyalty score was rated 78% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LivePerson.
78
out of 100
Other
LivePerson Customer Loyalty Score by Usage
LivePerson's Customer Loyalty score was rated 82% by customers who have used LivePerson's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LivePerson Customer Loyalty Score by Industry
LivePerson's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LivePerson Product Quality
3.6/5
LivePerson has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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LivePerson Product Information
LivePerson serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. LivePerson supports Web devices and offers products for medium and large sized businesses.
LivePerson’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LivePerson's product the highest. Reviewers from the Banking and Financial Services industry rated LivePerson the lowest at 3.5.
- Website
- http://www.liveperson.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
Languages Supported
English
Spanish
Product Type
Communication Software
Customer Engagement Software
Instant Messaging & Chat Software
Live Chat Software
Quick Insights into LivePerson Product Quality
LivePerson's Product Quality score was rated highest by Male customers, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked LivePerson Product Quality the Highest
Ranked LivePerson Product Quality the Lowest
LivePerson Product Quality Score by Gender
LivePerson's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
LivePerson Product Quality Score by Ethnicity
LivePerson's Product Quality score was rated 4.4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LivePerson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.4 | Other | 4.4 |
LivePerson Product Quality Score by Usage
LivePerson's Product Quality score was rated the highest by customers who have used LivePerson's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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LivePerson Product Quality Score by Industry
LivePerson's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
LivePerson Pricing
LivePerson ROI & Value For Money
3.6/5
LivePerson has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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LivePerson Pricing Plans
LivePerson has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from LivePerson.
Who Uses LivePerson?
Medium Businesses
Large Enterprises
Quick Insights into LivePerson ROI
LivePerson's ROI score was rated highest by Male customers, and rated lowest by customers from the Tech industry.
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Ranked LivePerson ROI the Highest
Ranked LivePerson ROI the Lowest
LivePerson ROI Score by Gender
LivePerson's ROI score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
LivePerson ROI Score by Ethnicity
LivePerson's ROI score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LivePerson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
LivePerson ROI Score by Usage
LivePerson's ROI score was rated 4.2 stars by customers who have used LivePerson's products/services for 1 to 2 Years.
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LivePerson ROI Score by Industry
LivePerson's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
LivePerson Customer Satisfaction (CSAT)
LivePerson Customer Satisfaction (CSAT) Score
54 / 100
LivePerson has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
23%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LivePerson Customer Satisfaction
LivePerson's Customer Satisfaction score was rated highest by Male customers.
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Ranked LivePerson Customer Satisfaction the Highest
LivePerson Customer Satisfaction Score by Gender
LivePerson's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LivePerson.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
LivePerson Customer Satisfaction Score by Ethnicity
CSAT according to Other
LivePerson's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LivePerson.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
LivePerson Customer Service
3.3/5
LivePerson has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About LivePerson's Customer Service
Address
530 7th Ave, New York City, NY 10018
Website
http://www.liveperson.com/
LivePerson's Social Links
Quick Insights into LivePerson Customer Service
LivePerson's Customer Service score was rated highest by Male customers.
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Ranked LivePerson Customer Service the Highest
LivePerson Customer Service Score by Gender
LivePerson's Customer Service score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
LivePerson Customer Service Score by Ethnicity
LivePerson's Customer Service score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LivePerson.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
LivePerson Customer Service Score by Usage
LivePerson's Customer Service score was rated 4.1 stars by customers who have used LivePerson's products/services for 1 to 2 Years.
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LivePerson Customer Service Score by Industry
LivePerson's Customer Service score was rated 3.4 stars by Tech industry customers.
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LivePerson as an Employer
2.8/5
LivePerson has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
LivePerson scored a 19 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of LivePerson would recommend the brand to a friend. ENPS measures how likely LivePerson employees would recommend working at LivePerson to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
