43
NPS
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Brand Page
LiveRamp
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About LiveRamp's Brand
LiveRamp aspires to make it safe and easy for companies to use data effectively.
Brand at a Glance
75%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
3.1/5
Customer Service
LiveRamp CMO
Jeff Smith
Jeff Smith serves as the General Manager (GM) and Chief Marketing Officer (CMO), Liveramp of LiveRamp, An Acxiom Company. Jeff started at LiveRamp, An Acxiom Company in March of 2016. Jeff currently resides in San Francisco Bay Area.
LiveRamp NPS
LiveRamp's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether LiveRamp's customers would recommend using the product based on a scale of -100 to 100.
LiveRamp Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
LiveRamp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 44 | May 2022 | 44 |
Oct 2022 42 | Oct 2022 | 42 |
Dec 2022 43 | Dec 2022 | 43 |
Jan 2023 37 | Jan 2023 | 37 |
Mar 2023 40 | Mar 2023 | 40 |
May 2023 42 | May 2023 | 42 |
Sep 2023 43 | Sep 2023 | 43 |
Oct 2023 45 | Oct 2023 | 45 |
Jan 2024 46 | Jan 2024 | 46 |
Mar 2024 48 | Mar 2024 | 48 |
Apr 2024 43 | Apr 2024 | 43 |
Nov 2024 43 | Nov 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LiveRamp NPS by Gender
LiveRamp's NPS was rated 50 by Female customers on Comparably.
Female
50
LiveRamp's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
LiveRamp's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
LiveRamp NPS by Ethnicity
LiveRamp's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
LiveRamp NPS by Age
LiveRamp's NPS was rated 0 points by customers ages 36-40 on Comparably.
LiveRamp NPS by Usage
LiveRamp's NPS was rated the highest by customers who have used LiveRamp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
LiveRamp Customer Reviews
Out of the 2 LiveRamp customer reviews 2 were positive and 0 were constructive. LiveRamp customer reviews reflect that all customers have a favorable experience using the products/services of the company.
LiveRamp Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of LiveRamp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LiveRamp Customer Loyalty Score by Gender
LiveRamp's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LiveRamp.
Female
100%
Yes
Male
N/A
Yes
LiveRamp Customer Loyalty Score by Ethnicity
LiveRamp's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LiveRamp.
70
out of 100
Caucasian
LiveRamp Customer Loyalty Score by Age
LiveRamp's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LiveRamp.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
LiveRamp Customer Loyalty Score by Usage
LiveRamp's Customer Loyalty score was rated 78% by customers who have used LiveRamp's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LiveRamp Customer Loyalty Score by Industry
LiveRamp's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LiveRamp Product Quality
4.3/5
LiveRamp has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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LiveRamp Product Information
LiveRamp serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Latin America. LiveRamp supports Web devices and offers products for medium and large sized businesses.
LiveRamp’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LiveRamp's product the highest.
- Website
- http://liveramp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Languages Supported
English
Product Type
Personalization and Behavioral Targeting Software
Marketing Analytics Software
Marketing Data Software
Quick Insights into LiveRamp Product Quality
LiveRamp's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used LiveRamp's products/services for 1 to 2 Years.
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Ranked LiveRamp Product Quality the Highest
Ranked LiveRamp Product Quality the Lowest
LiveRamp Product Quality Score by Gender
LiveRamp's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LiveRamp.
Female
5/5
Male
N/A
LiveRamp Product Quality Score by Ethnicity
LiveRamp's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LiveRamp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
LiveRamp Product Quality Score by Age
LiveRamp's Product Quality score was rated 4.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LiveRamp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
LiveRamp Product Quality Score by Usage
LiveRamp's Product Quality score was rated the highest by customers who have used LiveRamp's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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LiveRamp Product Quality Score by Industry
LiveRamp's Product Quality score was rated 4.6 stars by both Marketing, Advertising and Research and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
LiveRamp Pricing
LiveRamp ROI & Value For Money
4/5
LiveRamp has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock LiveRamp's overall ROI score rated by its users and customers.
LiveRamp Pricing Plans
LiveRamp has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses LiveRamp?
Medium Businesses
Large Enterprises
Quick Insights into LiveRamp ROI
LiveRamp's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked LiveRamp's ROI score.
Ranked LiveRamp ROI the Highest
LiveRamp ROI Score by Gender
LiveRamp's ROI score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LiveRamp.
Female
5/5
Male
N/A
LiveRamp ROI Score by Ethnicity
LiveRamp's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LiveRamp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
LiveRamp ROI Score by Age
LiveRamp's ROI score was rated 4.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LiveRamp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
LiveRamp ROI Score by Usage
LiveRamp's ROI score was rated 3.6 stars by customers who have used LiveRamp's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LiveRamp ROI Score by Industry
LiveRamp's ROI score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
LiveRamp Customer Satisfaction (CSAT)
LiveRamp Customer Satisfaction (CSAT) Score
82 / 100
LiveRamp has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LiveRamp Customer Satisfaction
LiveRamp's Customer Satisfaction score was rated highest by Female customers.
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Ranked LiveRamp Customer Satisfaction the Highest
LiveRamp Customer Satisfaction Score by Gender
LiveRamp's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LiveRamp.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
LiveRamp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LiveRamp's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LiveRamp.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
LiveRamp Customer Satisfaction Score by Usage
LiveRamp's Customer Satisfaction score was rated 75 points by customers who have used LiveRamp's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LiveRamp Customer Satisfaction Score by Industry
LiveRamp's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}LiveRamp Customer Service
3.1/5
LiveRamp has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock LiveRamp's overall Customer Service score rated by its users and customers.
About LiveRamp's Customer Service
Address
225 Bush. Flr 17, San Francisco, CA 94104
Website
http://liveramp.com/
Phone Number
(415) 363-6555
LiveRamp's Social Links
Quick Insights into LiveRamp Customer Service
LiveRamp's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked LiveRamp's Customer Service score.
Ranked LiveRamp Customer Service the Highest
LiveRamp Customer Service Score by Gender
LiveRamp's Customer Service score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LiveRamp.
Female
5/5
Male
N/A
LiveRamp Customer Service Score by Ethnicity
LiveRamp's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LiveRamp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
LiveRamp Customer Service Score by Age
LiveRamp's Customer Service score was rated 4.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LiveRamp.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
LiveRamp Customer Service Score by Usage
LiveRamp's Customer Service score was rated 3.6 stars by customers who have used LiveRamp's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LiveRamp Customer Service Score by Industry
LiveRamp's Customer Service score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
LiveRamp as an Employer
4.5/5
LiveRamp has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
LiveRamp scored a 43 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of LiveRamp would recommend the brand to a friend. ENPS measures how likely LiveRamp employees would recommend working at LiveRamp to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 49% | Promoters |
|---|---|
| 30% | Passive |
| 21% | Detractors |
