43
NPS
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Brand Page
LiveRez
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About LiveRez's Brand
Cloud-based Vacation Rental Software
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
2.7/5
Customer Service
LiveRez NPS
LiveRez's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether LiveRez's customers would recommend using the product based on a scale of -100 to 100.
LiveRez Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
LiveRez NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 53 | Aug 2020 | 53 |
May 2024 43 | May 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LiveRez NPS by Usage
LiveRez's NPS was rated 86 points by customers who have used LiveRez's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 86 | 5 to 10 Years | 86 |
LiveRez Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LiveRez users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LiveRez Product Quality
4.2/5
LiveRez has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LiveRez's overall Product Quality score rated by its users and customers.
LiveRez Product Information
LiveRez serves markets in the United States. LiveRez supports Web devices and offers products for small and medium sized businesses.
LiveRez’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.liverez.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Property Management Software
Vacation Rental Software
LiveRez Pricing
LiveRez ROI & Value For Money
3.8/5
LiveRez has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LiveRez's overall ROI score rated by its users and customers.
LiveRez Pricing Plans
LiveRez has a pricing structure that accommodates small and medium businesses.
Who Uses LiveRez?
Small Businesses
Medium Businesses
LiveRez Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LiveRez Customer Service
2.7/5
LiveRez has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LiveRez's overall Customer Service score rated by its users and customers.
About LiveRez's Customer Service
Address
6206 Discovery Way, Boise, ID
Website
http://www.liverez.com
Phone Number
800-343-2891
Consumer vs. Employees
LiveRez scored a 43 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of LiveRez would recommend the brand to a friend. ENPS measures how likely LiveRez employees would recommend working at LiveRez to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
