58
NPS
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Livestream
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About Livestream's Brand
"Livestream, a live video-streaming platform, allows users to watch, like and share live events via a suite of hardware and software tools."
Brand at a Glance
65%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Livestream NPS
Livestream's Net Promoter Score (NPS) is a 58 with 76% Promoters, 6% Passives, and 18% Detractors. Net Promoter Score tracks whether Livestream's customers would recommend using the product based on a scale of -100 to 100.
Livestream Overall NPS
| 76% | Promoters |
|---|---|
| 6% | Passives |
| 18% | Detractors |
Livestream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 72 | Aug 2020 | 72 |
Oct 2020 59 | Oct 2020 | 59 |
Nov 2022 60 | Nov 2022 | 60 |
Nov 2023 53 | Nov 2023 | 53 |
Apr 2024 57 | Apr 2024 | 57 |
Sep 2024 58 | Sep 2024 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Livestream NPS by Usage
Livestream's NPS was rated 80 points by customers who have used Livestream's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 80 | 1 to 2 Years | 80 |
Livestream Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Livestream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Livestream Product Quality
4.2/5
Livestream has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Livestream's overall Product Quality score rated by its users and customers.
Livestream Product Information
Livestream serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Livestream supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Livestream’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://livestream.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
SaaS
Languages Supported
English
Product Type
Business Management Software
Livestream Pricing
Livestream ROI & Value For Money
3.9/5
Livestream has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Livestream's overall ROI score rated by its users and customers.
Livestream Pricing Plans
Livestream has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Livestream?
Small Businesses
Medium Businesses
Large Enterprises
Livestream Customer Satisfaction (CSAT)
Livestream Customer Satisfaction (CSAT) Score
100 / 100
Livestream has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Livestream Customer Service
3.8/5
Livestream has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Livestream's overall Customer Service score rated by its users and customers.
About Livestream's Customer Service
Address
195 Morgan Avenue, New York City, NY 11237
Website
http://livestream.com
Livestream as an Employer
3.2/5
Livestream has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Livestream scored a 58 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Livestream would recommend the brand to a friend. ENPS measures how likely Livestream employees would recommend working at Livestream to a friend.
Net Promoter Score
58
NPS Score
| 76% | Promoters |
|---|---|
| 6% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
