75
NPS
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Brand Page
Living Proof
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About Living Proof's Brand
Living Proof is a biotechnology company developing product formulae to solve beautycare problems.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Living Proof NPS
Living Proof's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Living Proof's customers would recommend using the product based on a scale of -100 to 100.
Living Proof Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Living Proof NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
Mar 2021 50 | Mar 2021 | 50 |
Jan 2022 66 | Jan 2022 | 66 |
Dec 2022 75 | Dec 2022 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Living Proof Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Living Proof users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Living Proof Product Quality
4.1/5
Living Proof has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Living Proof Product Information
Living Proof’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.livingproof.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Hardware and Devices
Healthcare
Living Proof Pricing
Living Proof ROI & Value For Money
4/5
Living Proof has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Living Proof's overall ROI score rated by its users and customers.
Living Proof Customer Satisfaction (CSAT)
Living Proof Customer Satisfaction (CSAT) Score
100 / 100
Living Proof has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Living Proof Customer Service
4/5
Living Proof has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Living Proof's Customer Service
Address
301 Binney St, 1st Floor, Cambridge, MA
Website
http://www.livingproof.com
Phone Number
617-621-1800
