-3
NPS
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Livongo Health
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About Livongo Health's Brand
Livongo Health is a diabetes management firm that develops glucose meters to monitor blood sugar levels.
Brand at a Glance
67%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Livongo Health NPS
Livongo Health's Net Promoter Score (NPS) is a -3 with 41% Promoters, 15% Passives, and 44% Detractors. Net Promoter Score tracks whether Livongo Health's customers would recommend using the product based on a scale of -100 to 100.
Livongo Health Overall NPS
| 41% | Promoters |
|---|---|
| 15% | Passives |
| 44% | Detractors |
Livongo Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 36 | Mar 2021 | 36 |
Jul 2021 27 | Jul 2021 | 27 |
Aug 2021 31 | Aug 2021 | 31 |
Jan 2022 22 | Jan 2022 | 22 |
Feb 2022 23 | Feb 2022 | 23 |
Mar 2022 26 | Mar 2022 | 26 |
Jun 2022 20 | Jun 2022 | 20 |
Jul 2022 9 | Jul 2022 | 9 |
Aug 2022 -1 | Aug 2022 | -1 |
Mar 2023 -4 | Mar 2023 | -4 |
May 2023 -8 | May 2023 | -8 |
Aug 2023 -5 | Aug 2023 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Livongo Health NPS by Gender
Livongo Health's NPS was rated -50 by Male customers on Comparably.
Male
-50
Livongo Health's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
N/A
Livongo Health's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Livongo Health NPS by Ethnicity
Livongo Health's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Livongo Health NPS by Usage
Livongo Health's NPS was rated 75 points by customers who have used Livongo Health's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 75 | 1 to 2 Years | 75 |
Livongo Health Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Livongo Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Livongo Health Customer Loyalty Score by Gender
Livongo Health's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Livongo Health.
Male
100%
Yes
Female
N/A
Yes
Livongo Health Customer Loyalty Score by Ethnicity
Livongo Health's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Livongo Health.
100
out of 100
Caucasian
Livongo Health Customer Loyalty Score by Usage
Livongo Health's Customer Loyalty score was rated 100% by customers who have used Livongo Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Livongo Health Customer Loyalty Score by Industry
Livongo Health's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Livongo Health Product Quality
3.5/5
Livongo Health has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Livongo Health Product Information
Livongo Health’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Livongo Health's product the highest.
- Website
- https://www.livongo.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Livongo Health Product Quality
Livongo Health's Product Quality score was rated highest by customers who have used Livongo Health's products/services for 1 to 2 Years.
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Ranked Livongo Health Product Quality the Highest
Livongo Health Product Quality Score by Gender
Livongo Health's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Livongo Health.
Male
3.1/5
Female
N/A
Livongo Health Product Quality Score by Ethnicity
Livongo Health's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Livongo Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Livongo Health Product Quality Score by Usage
Livongo Health's Product Quality score was rated 4.7 stars by customers who have used Livongo Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Livongo Health Product Quality Score by Industry
Livongo Health's Product Quality score was rated 4.1 stars by Tech industry customers.
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Livongo Health Pricing
Livongo Health ROI & Value For Money
3.3/5
Livongo Health has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Livongo Health's overall ROI score rated by its users and customers.
Livongo Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Livongo Health ROI
Livongo Health's ROI score was rated highest by customers who have used Livongo Health's products/services for 1 to 2 Years.
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Ranked Livongo Health ROI the Highest
Livongo Health ROI Score by Gender
Livongo Health's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Livongo Health.
Male
2.1/5
Female
N/A
Livongo Health ROI Score by Ethnicity
Livongo Health's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Livongo Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Livongo Health ROI Score by Usage
Livongo Health's ROI score was rated 3.7 stars by customers who have used Livongo Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Livongo Health ROI Score by Industry
Livongo Health's ROI score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Livongo Health Customer Satisfaction (CSAT)
Livongo Health Customer Satisfaction (CSAT) Score
33 / 100
Livongo Health has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Livongo Health Customer Satisfaction
Livongo Health's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Livongo Health's Customer Satisfaction.
Ranked Livongo Health Customer Satisfaction the Highest
Livongo Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Livongo Health's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Livongo Health.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
Livongo Health Customer Service
3.5/5
Livongo Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Livongo Health's Customer Service
Address
Mountain View, CA
Website
https://www.livongo.com/
Quick Insights into Livongo Health Customer Service
Livongo Health's Customer Service score was rated highest by customers who have used Livongo Health's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Livongo Health's Customer Service score.
Ranked Livongo Health Customer Service the Highest
Livongo Health Customer Service Score by Gender
Livongo Health's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Livongo Health.
Male
2.5/5
Female
N/A
Livongo Health Customer Service Score by Ethnicity
Livongo Health's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Livongo Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Livongo Health Customer Service Score by Usage
Livongo Health's Customer Service score was rated 4.1 stars by customers who have used Livongo Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Livongo Health Customer Service Score by Industry
Livongo Health's Customer Service score was rated 3.7 stars by Tech industry customers.
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Livongo Health as an Employer
3.7/5
Livongo Health has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Livongo Health scored a -3 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Livongo Health would recommend the brand to a friend. ENPS measures how likely Livongo Health employees would recommend working at Livongo Health to a friend.
Net Promoter Score
-3
NPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
