34
NPS
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Lloyds Banking Group
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About Lloyds Banking Group's Brand
Lloyds Banking Group is a London-based financial services company focused on retail and commercial customers.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
4.7/5
Customer Service
Lloyds Banking Group NPS
Lloyds Banking Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Lloyds Banking Group's customers would recommend using the product based on a scale of -100 to 100.
Lloyds Banking Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Lloyds Banking Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lloyds Banking Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lloyds Banking Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lloyds Banking Group Product Quality
3.5/5
Lloyds Banking Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Lloyds Banking Group Product Information
Lloyds Banking Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Banking
FinTech
Lloyds Banking Group Pricing
Lloyds Banking Group ROI & Value For Money
4/5
Lloyds Banking Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Lloyds Banking Group Customer Satisfaction (CSAT)
Lloyds Banking Group Customer Satisfaction (CSAT) Score
67 / 100
Lloyds Banking Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lloyds Banking Group Customer Service
4.7/5
Lloyds Banking Group has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Lloyds Banking Group's Customer Service
Address
25 Gresham Street, London, MN EC2V 7HN
Website
http://www.lloydsbankinggroup.com
Consumer vs. Employees
Lloyds Banking Group scored a 34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Lloyds Banking Group would recommend the brand to a friend. ENPS measures how likely Lloyds Banking Group employees would recommend working at Lloyds Banking Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
