100
NPS
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LLR Partners
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About LLR Partners' Brand
LLR Partners is a private equity firm based in Philadelphia, Pennsylvania, that provides capital to middle market growth companies.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
LLR Partners NPS
LLR Partners's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether LLR Partners's customers would recommend using the product based on a scale of -100 to 100.
LLR Partners Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
LLR Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LLR Partners Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of LLR Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LLR Partners Product Quality
5/5
LLR Partners has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock LLR Partners' overall Product Quality score rated by its users and customers.
LLR Partners Product Information
LLR Partners’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.llrpartners.com
- Company Size
- 11-50 Employees
Industry
Venture Capital and Private Equity
LLR Partners Pricing
LLR Partners ROI & Value For Money
4/5
LLR Partners has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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LLR Partners Customer Satisfaction (CSAT)
LLR Partners Customer Satisfaction (CSAT) Score
100 / 100
LLR Partners has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LLR Partners Customer Service
4.5/5
LLR Partners has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LLR Partners' overall Customer Service score rated by its users and customers.
About LLR Partners's Customer Service
Address
Cira Centre, 2929 Arch Street, Suite 2700, Philadelphia, PA 19104
Website
http://www.llrpartners.com
Phone Number
215-717-2900
LLR Partners's Social Links
Consumer vs. Employees
LLR Partners scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of LLR Partners would recommend the brand to a friend. ENPS measures how likely LLR Partners employees would recommend working at LLR Partners to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
