-25
NPS
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LoadSmart
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About LoadSmart's Brand
LoadSmart helps shippers move their freight fast and carriers keep trucks full.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
LoadSmart NPS
LoadSmart's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether LoadSmart's customers would recommend using the product based on a scale of -100 to 100.
LoadSmart Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
LoadSmart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Apr 2023 -33 | Apr 2023 | -33 |
Nov 2024 -25 | Nov 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LoadSmart Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of LoadSmart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LoadSmart Product Quality
3.1/5
LoadSmart has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock LoadSmart's overall Product Quality score rated by its users and customers.
LoadSmart Product Information
LoadSmart’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://loadsmart.com/
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Productivity
Travel
LoadSmart Pricing
LoadSmart ROI & Value For Money
2.7/5
LoadSmart has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LoadSmart's overall ROI score rated by its users and customers.
LoadSmart Customer Satisfaction (CSAT)
LoadSmart Customer Satisfaction (CSAT) Score
50 / 100
LoadSmart has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LoadSmart Customer Service
2.5/5
LoadSmart has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LoadSmart's overall Customer Service score rated by its users and customers.
About LoadSmart's Customer Service
Address
39 Wooster street, Third Floor, New York City, NY 10013
Website
http://loadsmart.com/
Phone Number
(212) 203-3001
LoadSmart's Social Links
LoadSmart as an Employer
3.2/5
LoadSmart has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
LoadSmart scored a -25 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of LoadSmart would recommend the brand to a friend. ENPS measures how likely LoadSmart employees would recommend working at LoadSmart to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
