-85
NPS
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Loaf 'N Jug
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About Loaf 'N Jug's Brand
Loaf 'N Jug is a chain of convenience stores, owned by Kroger, headquartered in Pueblo, Colorado.
Brand at a Glance
75%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Loaf 'N Jug NPS
Loaf 'N Jug's Net Promoter Score (NPS) is a -85 with 6% Promoters, 3% Passives, and 91% Detractors. Net Promoter Score tracks whether Loaf 'N Jug's customers would recommend using the product based on a scale of -100 to 100.
Loaf 'N Jug Overall NPS
| 6% | Promoters |
|---|---|
| 3% | Passives |
| 91% | Detractors |
Loaf 'N Jug NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -87 | May 2023 | -87 |
Sep 2023 -86 | Sep 2023 | -86 |
Oct 2023 -86 | Oct 2023 | -86 |
Nov 2023 -86 | Nov 2023 | -86 |
Jan 2024 -86 | Jan 2024 | -86 |
Feb 2024 -86 | Feb 2024 | -86 |
May 2024 -87 | May 2024 | -87 |
Jul 2024 -87 | Jul 2024 | -87 |
Oct 2024 -85 | Oct 2024 | -85 |
Nov 2024 -85 | Nov 2024 | -85 |
Apr 2025 -85 | Apr 2025 | -85 |
Jul 2025 -85 | Jul 2025 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loaf 'N Jug NPS by Gender
Male customers rated Loaf 'N Jug's NPS 9 points higher than Female customers.
Male
-75
Loaf 'N Jug's NPS was rated -75 by Male customers on Comparably.
11%
Promoters
3%
Passives
86%
Detractors
Female
-84
Loaf 'N Jug's NPS was rated -84 by Female customers on Comparably.
5%
Promoters
6%
Passives
89%
Detractors
Loaf 'N Jug NPS by Ethnicity
Loaf 'N Jug's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
Hispanic or Latino -73 | Hispanic or Latino | -73 |
Native American -20 | Native American | -20 |
Other -72 | Other | -72 |
Loaf 'N Jug NPS by Age
Loaf 'N Jug's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Loaf 'N Jug NPS by Usage
Loaf 'N Jug's NPS was rated the highest by customers who have used Loaf 'N Jug's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -92 | 2 to 5 Years | -92 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -85 | Over 10 Years | -85 |
Loaf 'N Jug Customer Reviews
Out of the 13 Loaf 'N Jug customer reviews 3 were positive and 10 were constructive. Loaf 'N Jug customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Loaf 'N Jug Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Loaf 'N Jug users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loaf 'N Jug Customer Loyalty Score by Gender
Female customers rated Loaf 'N Jug's Customer Loyalty score 13% higher than Male customers.
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Male
75%
Yes
Female
88%
Yes
Loaf 'N Jug Customer Loyalty Score by Ethnicity
Loaf 'N Jug's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Loaf 'N Jug.
79
out of 100
Caucasian
92
out of 100
Hispanic or Latino
64
out of 100
Native American
81
out of 100
Other
Loaf 'N Jug Customer Loyalty Score by Age
Loaf 'N Jug's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Loaf 'N Jug.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 60% | 26-30 | 60% |
31-35 82% | 31-35 | 82% |
36-40 78% | 36-40 | 78% |
41-45 73% | 41-45 | 73% |
46-50 100% | 46-50 | 100% |
51-55 78% | 51-55 | 78% |
56-60 80% | 56-60 | 80% |
61-65 64% | 61-65 | 64% |
66+ 85% | 66+ | 85% |
Loaf 'N Jug Customer Loyalty Score by Usage
Loaf 'N Jug's Customer Loyalty score was rated the highest by customers who have used Loaf 'N Jug's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Loaf 'N Jug Customer Loyalty Score by Industry
Loaf 'N Jug's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Loaf 'N Jug Product Quality
1.5/5
Loaf 'N Jug has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Loaf 'N Jug Product Information
Loaf 'N Jug’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Loaf 'N Jug's product the highest. Reviewers from the Hospitality industry rated Loaf 'N Jug the lowest at 1.6.
- Website
- https://www.loafnjug.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Loaf 'N Jug Product Quality
Loaf 'N Jug's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.
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Ranked Loaf 'N Jug Product Quality the Highest
Ranked Loaf 'N Jug Product Quality the Lowest
Loaf 'N Jug Product Quality Score by Gender
Loaf 'N Jug's Product Quality score was rated 1.7 by both Female and Male customers on Comparably.
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Male
1.7/5
Female
1.7/5
Loaf 'N Jug Product Quality Score by Ethnicity
Loaf 'N Jug's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Loaf 'N Jug.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
Native American 3.2 | Native American | 3.2 |
Other 1.5 | Other | 1.5 |
Loaf 'N Jug Product Quality Score by Age
Loaf 'N Jug's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Loaf 'N Jug.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.2 | 66+ | 3.2 |
Loaf 'N Jug Product Quality Score by Usage
Loaf 'N Jug's Product Quality score was rated the highest by customers who have used Loaf 'N Jug's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Loaf 'N Jug Product Quality Score by Industry
Loaf 'N Jug's Product Quality score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.
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Loaf 'N Jug Pricing
Loaf 'N Jug ROI & Value For Money
1.5/5
Loaf 'N Jug has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Loaf 'N Jug Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Loaf 'N Jug.
Quick Insights into Loaf 'N Jug ROI
Loaf 'N Jug's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.
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Ranked Loaf 'N Jug ROI the Highest
Ranked Loaf 'N Jug ROI the Lowest
Loaf 'N Jug ROI Score by Gender
Female customers rated Loaf 'N Jug's ROI score 0.3 stars higher than Male customers.
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Male
1.7/5
Female
2/5
Loaf 'N Jug ROI Score by Ethnicity
Loaf 'N Jug's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Loaf 'N Jug.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
Native American 3.1 | Native American | 3.1 |
Other 1.5 | Other | 1.5 |
Loaf 'N Jug ROI Score by Age
Loaf 'N Jug's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Loaf 'N Jug.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 1.8 | 26-30 | 1.8 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.8 | 61-65 | 1.8 |
66+ 3.1 | 66+ | 3.1 |
Loaf 'N Jug ROI Score by Usage
Loaf 'N Jug's ROI score was rated the highest by customers who have used Loaf 'N Jug's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Loaf 'N Jug ROI Score by Industry
Loaf 'N Jug's ROI score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.
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Loaf 'N Jug Customer Satisfaction (CSAT)
Loaf 'N Jug Customer Satisfaction (CSAT) Score
11 / 100
Loaf 'N Jug has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
6%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
15%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Loaf 'N Jug Customer Satisfaction
Loaf 'N Jug's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
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Ranked Loaf 'N Jug Customer Satisfaction the Highest
Ranked Loaf 'N Jug Customer Satisfaction the Lowest
Loaf 'N Jug Customer Satisfaction Score by Gender
Male customers rated Loaf 'N Jug's Customer Satisfaction score 6 points higher than Female customers.
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11 / 100
MaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 8% | |
Very Dissatisfied | 77% |
5 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 25% | |
Very Dissatisfied | 64% |
Loaf 'N Jug Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Loaf 'N Jug's Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
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6 / 100
Very Satisfied
0%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
18%
Very Dissatisfied
70%
CSAT according to Hispanic or Latino
Loaf 'N Jug's Customer Satisfaction (CSAT) score was rated 9% according to Hispanic or Latino users and customers.
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9 / 100
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
55%
CSAT according to Native American
Loaf 'N Jug's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loaf 'N Jug.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Loaf 'N Jug's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loaf 'N Jug.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
79%
Loaf 'N Jug Customer Satisfaction Score by Age
Loaf 'N Jug's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Loaf 'N Jug.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 14% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 28% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 20% |
Loaf 'N Jug Customer Satisfaction Score by Usage
Loaf 'N Jug's Customer Satisfaction score was rated the highest by customers who have used Loaf 'N Jug's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Loaf 'N Jug Customer Satisfaction Score by Industry
Loaf 'N Jug's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Loaf 'N Jug Customer Satisfaction Score by Industry",
"text": "Loaf 'N Jug's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
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"groupId": 495,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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"groupId": 496,
"score": 0,
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"scoreClassName": "",
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"groupId": 501,
"score": 25,
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"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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{
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"groupId": 522,
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{
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]
}Loaf 'N Jug Customer Service
1.5/5
Loaf 'N Jug has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Loaf 'N Jug's Customer Service
Address
Pueblo, CO
Website
https://www.loafnjug.com/
Phone Number
719-948-3071
Quick Insights into Loaf 'N Jug Customer Service
Loaf 'N Jug's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Transportation industry.
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Ranked Loaf 'N Jug Customer Service the Highest
Ranked Loaf 'N Jug Customer Service the Lowest
Loaf 'N Jug Customer Service Score by Gender
Loaf 'N Jug's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Loaf 'N Jug.
Male
1.5/5
Female
1.5/5
Loaf 'N Jug Customer Service Score by Ethnicity
Loaf 'N Jug's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Loaf 'N Jug.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
Native American 2.2 | Native American | 2.2 |
Other 1.5 | Other | 1.5 |
Loaf 'N Jug Customer Service Score by Age
Loaf 'N Jug's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Loaf 'N Jug.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.9 | 66+ | 2.9 |
Loaf 'N Jug Customer Service Score by Usage
Loaf 'N Jug's Customer Service score was rated the highest by customers who have used Loaf 'N Jug's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Loaf 'N Jug Customer Service Score by Industry
Loaf 'N Jug's Customer Service score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.
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Loaf 'N Jug as an Employer
Consumer vs. Employees
Loaf 'N Jug scored a -85 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Loaf 'N Jug would recommend the brand to a friend. ENPS measures how likely Loaf 'N Jug employees would recommend working at Loaf 'N Jug to a friend.
Net Promoter Score
-85
NPS Score
| 6% | Promoters |
|---|---|
| 3% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 28% | Promoters |
|---|---|
| 6% | Passive |
| 66% | Detractors |
