-93
NPS
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LoanCare
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About LoanCare's Brand
LoanCare, a ServiceLink company, is a nationally recognized leader in full-service subservicing to the mortgage industry.
Brand at a Glance
63%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
LoanCare NPS
LoanCare's Net Promoter Score (NPS) is a -93 with 3% Promoters, 1% Passives, and 96% Detractors. Net Promoter Score tracks whether LoanCare's customers would recommend using the product based on a scale of -100 to 100.
LoanCare Overall NPS
| 3% | Promoters |
|---|---|
| 1% | Passives |
| 96% | Detractors |
LoanCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -96 | Sep 2024 | -96 |
Oct 2024 -94 | Oct 2024 | -94 |
Nov 2024 -94 | Nov 2024 | -94 |
Jan 2025 -92 | Jan 2025 | -92 |
Feb 2025 -94 | Feb 2025 | -94 |
Apr 2025 -94 | Apr 2025 | -94 |
May 2025 -94 | May 2025 | -94 |
Jul 2025 -94 | Jul 2025 | -94 |
Aug 2025 -94 | Aug 2025 | -94 |
Sep 2025 -94 | Sep 2025 | -94 |
Oct 2025 -94 | Oct 2025 | -94 |
Dec 2025 -94 | Dec 2025 | -94 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LoanCare NPS by Gender
LoanCare's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
LoanCare's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
LoanCare's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
LoanCare NPS by Ethnicity
LoanCare's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
LoanCare NPS by Age
LoanCare's NPS was rated -100 points by customers ages 26-30 and customers ages 66+ on Comparably.
LoanCare NPS by Usage
LoanCare's NPS was rated -100 points by customers who have used LoanCare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
LoanCare Customer Reviews
Out of the 30 LoanCare customer reviews 0 were positive and 30 were constructive. LoanCare customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
LoanCare Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of LoanCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LoanCare Customer Loyalty Score by Gender
Female customers rated LoanCare's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LoanCare.
Male
58%
Yes
Female
61%
Yes
LoanCare Customer Loyalty Score by Ethnicity
LoanCare's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LoanCare.
48
out of 100
Caucasian
70
out of 100
Hispanic or Latino
81
out of 100
African American/Black
84
out of 100
Other
LoanCare Customer Loyalty Score by Age
LoanCare's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LoanCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 55% | 31-35 | 55% |
36-40 72% | 36-40 | 72% |
41-45 55% | 41-45 | 55% |
46-50 52% | 46-50 | 52% |
51-55 55% | 51-55 | 55% |
56-60 46% | 56-60 | 46% |
61-65 61% | 61-65 | 61% |
66+ 65% | 66+ | 65% |
LoanCare Customer Loyalty Score by Usage
LoanCare's Customer Loyalty score was rated the highest by customers who have used LoanCare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LoanCare Customer Loyalty Score by Industry
LoanCare's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LoanCare Product Quality
1.5/5
LoanCare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LoanCare's overall Product Quality score rated by its users and customers.
LoanCare Product Information
LoanCare’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LoanCare's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Quick Insights into LoanCare Product Quality
LoanCare's Product Quality score was rated highest by customers who have used LoanCare's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked LoanCare's Product Quality.
Ranked LoanCare Product Quality the Highest
Ranked LoanCare Product Quality the Lowest
LoanCare Product Quality Score by Gender
LoanCare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LoanCare.
Male
1.5/5
Female
1.5/5
LoanCare Product Quality Score by Ethnicity
LoanCare's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LoanCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
LoanCare Product Quality Score by Age
LoanCare's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LoanCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LoanCare Product Quality Score by Usage
LoanCare's Product Quality score was rated 1.5 stars by customers who have used LoanCare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LoanCare Product Quality Score by Industry
LoanCare's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
LoanCare Pricing
LoanCare ROI & Value For Money
1.5/5
LoanCare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LoanCare's overall ROI score rated by its users and customers.
LoanCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into LoanCare ROI
LoanCare's ROI score was rated highest by customers who have used LoanCare's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked LoanCare's ROI score.
Ranked LoanCare ROI the Highest
Ranked LoanCare ROI the Lowest
LoanCare ROI Score by Gender
LoanCare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LoanCare.
Male
1.5/5
Female
1.5/5
LoanCare ROI Score by Ethnicity
LoanCare's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LoanCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
LoanCare ROI Score by Age
LoanCare's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LoanCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LoanCare ROI Score by Usage
LoanCare's ROI score was rated 1.5 stars by customers who have used LoanCare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LoanCare ROI Score by Industry
LoanCare's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
LoanCare Customer Satisfaction (CSAT)
LoanCare Customer Satisfaction (CSAT) Score
5 / 100
LoanCare has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
1%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LoanCare Customer Satisfaction
LoanCare's Customer Satisfaction score was rated highest by customers from the Military and Defense industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked LoanCare's Customer Satisfaction.
Ranked LoanCare Customer Satisfaction the Highest
Ranked LoanCare Customer Satisfaction the Lowest
LoanCare Customer Satisfaction Score by Gender
Female customers rated LoanCare's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LoanCare.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 5% | |
Very Dissatisfied | 92% |
2 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 93% |
LoanCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LoanCare's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LoanCare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
94%
CSAT according to Hispanic or Latino
LoanCare's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LoanCare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
LoanCare's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LoanCare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
86%
CSAT according to Other
LoanCare's Customer Satisfaction (CSAT) score was rated 4% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LoanCare.
4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
92%
LoanCare Customer Satisfaction Score by Age
LoanCare's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LoanCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
LoanCare Customer Satisfaction Score by Usage
LoanCare's Customer Satisfaction score was rated the highest by customers who have used LoanCare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LoanCare Customer Satisfaction Score by Industry
LoanCare's Customer Satisfaction score was rated the highest by Military and Defense industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "LoanCare Customer Satisfaction Score by Industry",
"text": "LoanCare's Customer Satisfaction score was rated the highest by Military and Defense industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "LoanCare's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LoanCare's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}LoanCare Customer Service
1.5/5
LoanCare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LoanCare's overall Customer Service score rated by its users and customers.
About LoanCare's Customer Service
Address
NMLS# 2916 3637 Sentara Way, Virginia Beach, VA 23452
Website
http://www.loancareservicing.com/
Quick Insights into LoanCare Customer Service
LoanCare's Customer Service score was rated highest by customers who have used LoanCare's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked LoanCare's Customer Service score.
Ranked LoanCare Customer Service the Highest
Ranked LoanCare Customer Service the Lowest
LoanCare Customer Service Score by Gender
LoanCare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LoanCare.
Male
1.5/5
Female
1.5/5
LoanCare Customer Service Score by Ethnicity
LoanCare's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LoanCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
LoanCare Customer Service Score by Age
LoanCare's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LoanCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LoanCare Customer Service Score by Usage
LoanCare's Customer Service score was rated 1.5 stars by customers who have used LoanCare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LoanCare Customer Service Score by Industry
LoanCare's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
LoanCare as an Employer
2.4/5
LoanCare has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
LoanCare scored a -93 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of LoanCare would recommend the brand to a friend. ENPS measures how likely LoanCare employees would recommend working at LoanCare to a friend.
Net Promoter Score
-93
NPS Score
| 3% | Promoters |
|---|---|
| 1% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 16% | Promoters |
|---|---|
| 7% | Passive |
| 77% | Detractors |
