0
NPS
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Brand Page
Lob
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About Lob's Brand
Lob automates direct mail for modern businesses. More than 7,000 companies use Lob’s APIs to move faster and create new growth opportunities. One in four U.S. households have received mail generated through Lob’s platform.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Lob NPS
Lob's Net Promoter Score (NPS) is a 0 with 48% Promoters, 4% Passives, and 48% Detractors. Net Promoter Score tracks whether Lob's customers would recommend using the product based on a scale of -100 to 100.
Lob Overall NPS
| 48% | Promoters |
|---|---|
| 4% | Passives |
| 48% | Detractors |
Lob NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2020 0 | Aug 2020 | 0 |
Dec 2020 6 | Dec 2020 | 6 |
Oct 2021 10 | Oct 2021 | 10 |
Jul 2022 15 | Jul 2022 | 15 |
Nov 2022 9 | Nov 2022 | 9 |
Mar 2023 5 | Mar 2023 | 5 |
Nov 2024 -1 | Nov 2024 | -1 |
Jul 2025 -5 | Jul 2025 | -5 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lob NPS by Usage
Lob's NPS was rated 7 points by customers who have used Lob's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 7 | 1 to 2 Years | 7 |
Lob Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Lob users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lob Product Quality
3.3/5
Lob has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lob's overall Product Quality score rated by its users and customers.
Lob Product Information
Lob serves markets in the United States. Lob supports Web devices and offers products for medium and large sized businesses.
Lob’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.lob.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Productivity
Languages Supported
English
Product Type
Marketing Automation Software
Online Marketing Software
Advertising Software
Campaign Management Software
Customer Engagement Software
Mailroom Management Software
Lob Pricing
Lob ROI & Value For Money
2.9/5
Lob has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Lob's overall ROI score rated by its users and customers.
Lob Pricing Plans
Lob has a pricing structure that accommodates medium and large businesses.
Who Uses Lob?
Medium Businesses
Large Enterprises
Lob Customer Satisfaction (CSAT)
Lob Customer Satisfaction (CSAT) Score
60 / 100
Lob has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lob Customer Service
3/5
Lob has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lob's overall Customer Service score rated by its users and customers.
About Lob's Customer Service
Address
210 King St, California City, CA 94107
Website
http://www.lob.com
Phone Number
11111111111
Lob as an Employer
4.1/5
Lob has a 4.1/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Lob scored a 0 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Lob would recommend the brand to a friend. ENPS measures how likely Lob employees would recommend working at Lob to a friend.
Net Promoter Score
0
NPS Score
| 48% | Promoters |
|---|---|
| 4% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 61% | Promoters |
|---|---|
| 21% | Passive |
| 18% | Detractors |
