13
NPS
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Localytics
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About Localytics' Brand
Localytics is a mobile engagement platform for mobile and web apps.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Localytics NPS
Localytics's Net Promoter Score (NPS) is a 13 with 39% Promoters, 35% Passives, and 26% Detractors. Net Promoter Score tracks whether Localytics's customers would recommend using the product based on a scale of -100 to 100.
Localytics Overall NPS
| 39% | Promoters |
|---|---|
| 35% | Passives |
| 26% | Detractors |
Localytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 29 | Aug 2020 | 29 |
Jan 2021 19 | Jan 2021 | 19 |
Apr 2022 12 | Apr 2022 | 12 |
Aug 2022 12 | Aug 2022 | 12 |
Nov 2022 10 | Nov 2022 | 10 |
Jan 2023 9 | Jan 2023 | 9 |
Jul 2023 5 | Jul 2023 | 5 |
Mar 2024 10 | Mar 2024 | 10 |
Nov 2024 13 | Nov 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Localytics NPS by Usage
Localytics's NPS was rated -20 points by customers who have used Localytics's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -20 | 1 to 2 Years | -20 |
Localytics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Localytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Localytics Product Quality
3.7/5
Localytics has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Localytics' overall Product Quality score rated by its users and customers.
Localytics Product Information
Localytics serves markets in the United States and United Kingdom. Localytics supports Web devices and offers products for small, medium, and large sized businesses.
Localytics’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.localytics.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Mobile App
SaaS
Languages Supported
English
Product Type
Mobile Marketing Software
Analytics Software
Marketing Analytics Software
Mobile Analytics Software
Push Notifications Software
Localytics Pricing
Localytics ROI & Value For Money
3/5
Localytics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Localytics' overall ROI score rated by its users and customers.
Localytics Pricing Plans
Localytics has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Localytics?
Small Businesses
Medium Businesses
Large Enterprises
Localytics Customer Satisfaction (CSAT)
Localytics Customer Satisfaction (CSAT) Score
50 / 100
Localytics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Localytics Customer Service
3.1/5
Localytics has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Localytics' overall Customer Service score rated by its users and customers.
About Localytics's Customer Service
Address
2 Center Plaza, Boston, MA 02108
Website
http://www.localytics.com
Phone Number
(800) 418-0746
Localytics's Social Links
Localytics as an Employer
2.6/5
Localytics has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Localytics scored a 13 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Localytics would recommend the brand to a friend. ENPS measures how likely Localytics employees would recommend working at Localytics to a friend.
Net Promoter Score
13
NPS Score
| 39% | Promoters |
|---|---|
| 35% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
