100
NPS
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Locke Lord Bissell & Liddell LLP
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About Locke Lord Bissell & Liddell LLP's Brand
Locke Lord Bissell & Liddell LLP was founded in 2011
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Locke Lord Bissell & Liddell LLP CMO
Locke Lord Bissell & Liddell LLP NPS
Locke Lord Bissell & Liddell LLP's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Locke Lord Bissell & Liddell LLP's customers would recommend using the product based on a scale of -100 to 100.
Locke Lord Bissell & Liddell LLP Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Locke Lord Bissell & Liddell LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Locke Lord Bissell & Liddell LLP Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Locke Lord Bissell & Liddell LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Locke Lord Bissell & Liddell LLP Product Quality
5/5
Locke Lord Bissell & Liddell LLP has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Locke Lord Bissell & Liddell LLP Product Information
Locke Lord Bissell & Liddell LLP’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.lockelord.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Small Business Services
Locke Lord Bissell & Liddell LLP Pricing
Locke Lord Bissell & Liddell LLP ROI & Value For Money
5/5
Locke Lord Bissell & Liddell LLP has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Locke Lord Bissell & Liddell LLP Customer Satisfaction (CSAT)
Locke Lord Bissell & Liddell LLP Customer Satisfaction (CSAT) Score
100 / 100
Locke Lord Bissell & Liddell LLP has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Locke Lord Bissell & Liddell LLP Customer Service
5/5
Locke Lord Bissell & Liddell LLP has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Locke Lord Bissell & Liddell LLP's Customer Service
Address
Terminus 200, Suite 1200, 3333 Piedmont Road NE, Atlanta, GA
Website
http://www.lockelord.com
Phone Number
214-740-8000
Locke Lord Bissell & Liddell LLP as an Employer
Consumer vs. Employees
Locke Lord Bissell & Liddell LLP scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Locke Lord Bissell & Liddell LLP would recommend the brand to a friend. ENPS measures how likely Locke Lord Bissell & Liddell LLP employees would recommend working at Locke Lord Bissell & Liddell LLP to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
