67
NPS
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Loffler Companies
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About Loffler Companies' Brand
Loffler is widely recognized as the best business technology and service provider in the Midwest.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Loffler Companies NPS
Loffler Companies's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Loffler Companies's customers would recommend using the product based on a scale of -100 to 100.
Loffler Companies Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Loffler Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2024 66 | Feb 2024 | 66 |
Feb 2025 60 | Feb 2025 | 60 |
Mar 2025 66 | Mar 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loffler Companies Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Loffler Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loffler Companies Product Quality
4/5
Loffler Companies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Loffler Companies' overall Product Quality score rated by its users and customers.
Loffler Companies Product Information
Loffler Companies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.loffler.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Loffler Companies Pricing
Loffler Companies ROI & Value For Money
3.5/5
Loffler Companies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Loffler Companies Customer Satisfaction (CSAT)
Loffler Companies Customer Satisfaction (CSAT) Score
50 / 100
Loffler Companies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Loffler Companies Customer Service
4/5
Loffler Companies has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Loffler Companies' overall Customer Service score rated by its users and customers.
About Loffler Companies's Customer Service
Address
1101 East 78th Street, Bloomington, IN 55420
Website
http://www.loffler.com/
Phone Number
(952)925-6800
Loffler Companies as an Employer
3.0/5
Loffler Companies has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Loffler Companies scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Loffler Companies would recommend the brand to a friend. ENPS measures how likely Loffler Companies employees would recommend working at Loffler Companies to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
