33
NPS
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Brand Page
Loftware
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About Loftware's Brand
Loftware, Inc. is the global market leader in Enterprise Labeling Solutions with more than 5,000 customers in over 100 countries.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Loftware NPS
Loftware's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Loftware's customers would recommend using the product based on a scale of -100 to 100.
Loftware Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Loftware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Dec 2024 50 | Dec 2024 | 50 |
Jan 2025 20 | Jan 2025 | 20 |
Jul 2025 34 | Jul 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loftware Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Loftware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loftware Product Quality
3.5/5
Loftware has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Loftware's overall Product Quality score rated by its users and customers.
Loftware Product Information
Loftware’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.loftware.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Loftware Pricing
Loftware ROI & Value For Money
3.5/5
Loftware has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Loftware's overall ROI score rated by its users and customers.
Loftware Customer Satisfaction (CSAT)
Loftware Customer Satisfaction (CSAT) Score
50 / 100
Loftware has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Loftware Customer Service
3.4/5
Loftware has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Loftware's overall Customer Service score rated by its users and customers.
About Loftware's Customer Service
Address
249 Corporate Drive, Portsmouth, NH 03801
Website
http://www.loftware.com
Phone Number
6037663630
Loftware's Social Links
Loftware as an Employer
4.2/5
Loftware has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Loftware scored a 33 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Loftware would recommend the brand to a friend. ENPS measures how likely Loftware employees would recommend working at Loftware to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
